The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hello, I have an iPod Classic 20G. When I turn it on, the apple appears and stays for a few seconds, then it displays an iPod on screen with the link to Apple.com/support/ipod. When I go there, I try to get help with a tech. It asks for my type of iPod and the serial number, but when I enter the information, it says the serial number is not valid. What can I do in order to get my iPod Classic to work again?
Invalid serial number
Hello justjakk,
I'm sorry to hear you are having these issues with your iPod classic. If you are getting a screen with the /support/ipod link, you may find the information and steps outlined in the following articles helpful:
iPod Displays a Red "X" Icon - Apple Support
iPod displays a sad iPod icon - Apple Support
Sincerely,
- Brenden
My iPod Classic shows link to support
