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Mar 27, 2015 2:27 PM in response to justjakkby brenden dv,Hello justjakk,
I'm sorry to hear you are having these issues with your iPod classic. If you are getting a screen with the /support/ipod link, you may find the information and steps outlined in the following articles helpful:
iPod Displays a Red "X" Icon - Apple Support
iPod displays a sad iPod icon - Apple Support
Sincerely,
- Brenden
