Level 1

5 points

WARNING: Smart cover magnets ruined my screen - iPad

Hello all.

I Have an iPad Model A1460. It is the upgraded version of ipad 3, the one that came 6 months after the release of 3. It was the first with the small charge connector.

My problem started 1 month and a half aGo. I was playing with my iPad , watching a video on youtube, when my screen started to show weird colours.

So what I did was to restart iPad. Restated iPad and for another hours i had no problem. After that i removed my Smart Cover and wanted to do smth on IPad. But the moment i did that, my screen would show weird pixels ( either white Or gray ).

So i panicked and reattached the SmartCover. That did work for a couple of days, but the problem kept on coming back. I was either playing, facetiming, or reading and if i were to move the SmartCover, it would ruin my screen. After another week, it just did not show anything.

Touch works because i can write on it (when i get it to work that is), i can use it to connect to a car and listen to music from it, i can hear facebook notifications as they come in etc... But i can't see anything anymore.

If i attach and detach the Smart Cover for a while and maybe try to detach only the lower part and then the lower part, or just play with the cover a lot, maybe i can get it to work for 5 min. After that, it goes to white screen or multiple pixels of different color.

Went to an Apple Store.

They told me it's 270 pounds to change the screen, or I can contact support. I'm not gonna pay for this. How is this my fault?? I can get an iPad mini for that cash.

Contacted support.

After 2 hours I was told my iPad is a fake one because the serial number does not appear in their System... i've had this iPad for 3 years... Received this iPad as a present and don't have a receipt, so a big F@@@ You from Support. The guy who did this seems as if be wanted to help me, but in the end it went to S@@T. Either receipt, or no help. I don't have a receipt, so what am i going to do?

Highly doubt it's a fake. It would have showed up somewhere, Apple would have noticed, iOS would not work, something you know...

And again, i've had this iPad for 3 years. How come i could upgrade and do everything as a normal iPad, but as soon as SmartCover ruined my screen, now it's a fake iPad.

Also shouldn't the Genius notice that it's a fake? I got it running for him ( after only 5 min of attach/detach procedure ) and he was able to look in the menu and do whatever he wanted. And how come i've used my user for this iPad, iPhones and Macs, but they cannot see that i've had this ipad for years? Does it not show in the system with my username?

What really ****** me off is that i bough this Smart Case because it is Apple made. They could at least write on the package: WARNING: THIS CASE WILL RUIN YOUR IPAD....

Anybody has any ideas of what i can do to fix my iPad without paying?

Also it's the principle of it!!!! Apple Smart Cover ruined my iPad, Apple should fix it.

Sorry for long post. Hope somebody can help me.

May the force be with you all

iPad, iOS 8.2

Posted on Mar 24, 2015 6:41 PM

Top-ranking reply

Olaeso

Level 1

0 points

Posted on Mar 25, 2015 6:49 AM

Hi,

I've experienced similar issues with a few iPad's from work. Every one ended up with static displays due to what seems to be the magnets on the cover (We use the Logitech keyboard cover). After several attempts to restore the ipad, without luck, I decided to try and use the thing that caused the issue to solve it. Reconnecting the ipad to the keyboard cover did nothing, of course, but when removing it I noticed a small glitch in the static. I then tried pulling the magnet of the keyboard cover off the sides and back of the iPad. After several attempts I managed to get a fully functional picture back on the device. Though removing the magnet without making the screen go back into static took a few attempts, but after I while I was able to remove the keyboard full form the iPad. Now the iPad is working perfectly as if nothing where every wrong (this has worked on three separate devices), safe to say we've stopped using the magnetic iPad covers I fear of this issue reoccurring.

Hope this helps some of you out. Cheers!

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41 replies

Drew Reece

Level 6

10,714 points

Oct 13, 2017 1:17 PM in response to Splion321

I'd ask if they will accept a return.

It's not useful unless you need it for parts - third party repair stores may buy iCloud locked devices to strip down but the lock requires you install a new logic board (basically another iPad is simpler/ cheaper/ more reliable…).

Csound1

Level 9

60,093 points

Mar 25, 2015 8:15 AM in response to Nicknameul

Take it to an Apple Store, let them check it.

Nicknameul Author

Level 1

5 points

Mar 24, 2015 7:39 PM in response to Philly_Phan

Well my point is that this is not a counterfeit iPad. I received it 5 months after it was available to the public. Also if it's counterfeit how could i use it for 3 years and update iOS and everything, download apps, buy apps for my iPad 4, but not have an iPad?

Nicknameul Author

Level 1

5 points

Mar 24, 2015 7:56 PM in response to Nicknameul

checked my email just now and i received this email after my first activation:

Welcome to your new iPad.

Your new iPad is capable of so many incredible things. And we want you to get the most out of it. So here’s some helpful information perfect for new owners just like you.

Nicknameul Author

Level 1

5 points

Mar 24, 2015 7:45 PM in response to Philly_Phan

Counterfeit how? i can send you photos and take a look at it. it's an ipad. it can't be something else. how can it be counterfeit if i've been using it as an iPad connecting it with iTunes and everything. When i connect it to iTunes i got everything ok, it saw the model and the serial and IMEI. How come it did not say this the first time i activated it?

Nicknameul Author

Level 1

5 points

Mar 25, 2015 7:56 AM in response to Ethan7988

Well i don;t have any devices in that tab. I only used 1 account to save all my devices. I;ve had 3 iphones, 1 iPad and 1 Mac. How come they don;t appear there? I get it that my iPad does not show a proof of purchase because it was a gift, but what about the others?

Nicknameul Author

Level 1

5 points

Mar 25, 2015 8:05 AM in response to Drew Reece

Well the thing is that because they are both Apple products ( smart cover and ipad ) i was thinking that they would at least change the screen seeing how i did not do any damage to my iPad and i always took care of it.

How was i suppose to know that the Apple products **** each other up? I mean that's why i bough that smart cover... because it was made by Apple...

Anyhow, i don;t think i'm going to be able to get my iPad working repaired because i can't show a proof of purchase. But they would have otherwise. At least that;s what i got from the genius i talked to today.

So thank you Apple for ******* me with your own merchandise... Watch out Kids, don;t use Smart Covers because it will **** up your screen.

Thank you for your help.

Drew Reece

Level 6

10,714 points

Mar 25, 2015 12:49 PM in response to Courcoul

Courcoul wrote:

That is assuming it is indeed the screen and not some other component...

Yup, it's a gamble when repairing/ replacing parts without Apples ability to test & diagnose parts. It's the same as fixing a car or any other complex device.

Nicknameul Author

Level 1

5 points

Mar 25, 2015 1:28 PM in response to Kilgore-Trout

Well yeah, i can't prove it to you because you are not seeing what i'm seeing.

Take this example:

1) iPad working correctly for 3 years.

2) Remove Smart Cover - iPad flinches and screen goes to double rainbow

3) Screen not working.

4) Attach Smart Cover and play with it ( attach/detach) - iPad works again for 1-2 min, then goes back to double rainbow.

What does that tell you?

This is what my Elf eyes see:

1) the Smart Case

2) the Magnets inside iPad

3) Smart Case which interacts with the magnets.

4) all of the above.

I know it's not gonna solve anything, i just wanted to know if anybody else has had this happen to them.

Thank you for your help

Jan 21, 2016 7:31 AM in response to Kilgore-Trout

Ok so now I'm not only confused, but worried. Is there anything to show that Smart Covers (Apple made or other) can damage an iPad screen? I just purchased an IPad pro (first iPad I've had so I'm not too familiar w/ all the products yet), but I bought a Smart Cover & a keyboard case; both of which have magnets--either to attach the keyboard to the case, or to allow you to fold and stand the case in different positions. Should I now be worried when using either of these cases that my screen or iPad itself may be damaged? Is this even a valid concern/worry?? Should I be worried about all magnets around my iPad or only certain ones--and if so, which?

Thanks

Jan 21, 2016 8:12 AM in response to SillyDilly914

SillyDilly914 wrote:

Ok so now I'm not only confused, but worried. Is there anything to show that Smart Covers (Apple made or other) can damage an iPad screen? I just purchased an IPad pro (first iPad I've had so I'm not too familiar w/ all the products yet), but I bought a Smart Cover & a keyboard case; both of which have magnets--either to attach the keyboard to the case, or to allow you to fold and stand the case in different positions. Should I now be worried when using either of these cases that my screen or iPad itself may be damaged? Is this even a valid concern/worry?? Should I be worried about all magnets around my iPad or only certain ones--and if so, which?

Thanks

No, it is not a valid concern. There have literally been tens of millions of iDevices and smart covers and cases sold, all over the world. If there was a fundamental flaw with the design, or a consistent issue, it would be all over the tech news and Internet long ago.

Drew Reece

Level 6

10,714 points

Mar 7, 2016 11:13 AM in response to Dimagen

Dimagen wrote:

Same problem started for me yesterday - ipad4 with retina.

Have you taken it to Apple?

The first step is to register the issue with Apple & see if they will explain what is happening or offer you a resolution. As you can see, complaining here is not getting the issue fixed for anyone else.

If you are out of warranty take it to Apple anyway, you have nothing to lose & the first consultation at a genius bar is free.

Dimagen

Level 1

0 points

Mar 8, 2016 2:13 PM in response to Drew Reece

I wrote to confirm the issue, it's not a fake one, it's real problem.

There where people who pretend it's untrue and what not. And i also gave advise how to fix it at home, or at least what has helped me.

Oct 13, 2017 4:02 AM in response to Kjemper

Hi. My question is not really about magnets but you mentioned you took your iPad apart. I legitmately purchased a used iPad 4 for my grandchild to play with instead of using mine. It said it was iCloud locked but I didn't know that meant you couldn't play games on it at all. I noticed there is a partial email account but no tel # to contact the previous owner. I wondered if there was a way to take it apart to reset it.

Drew Reece

Level 6

10,714 points

Oct 13, 2017 10:06 AM in response to Splion321

Splion321 wrote:

I noticed there is a partial email account but no tel # to contact the previous owner. I wondered if there was a way to take it apart to reset it.

No there isn't.

iCloud lock is an anti theft feature. You cannot remove it. You can't contact the email on the device as that can be a privacy issue which is why it is partially masked, the old owner appears to want it back - hence the lock.

Also contact the seller (or the police) as you potentially have stolen goods unless the seller locked it by mistake.

Erasing the device will not help - it is effectively bricked unless the iCloud account owner will remove the lock.

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WARNING: Smart cover magnets ruined my screen - iPad