Apple TV rentals slow or no playback

Question

Apple TV rentals slow or no playback

Experiencing specific problems playing rented content on Apple TV

• 2nd Gen Apple TV

• Updated to current

• Restarted Apple TV

• Restarted modem and router

• Netflix playing like a champ on Apple TV

• All other content playing in HD with no problems on Apple TV (YouTube, Crackle, HBO-Go)

• Rented content on Apple TV either plays then stops, then hangs over and over, or doesn't play at all.

• Also, rented content was expensive (a season of Walking Dead) 😟

Can anybody offer advice?

Apple TV

Posted on Mar 24, 2015 9:27 PM

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Answer 1

vazandrew

Level 8

40,366 points

Mar 24, 2015 9:34 PM in response to colonel-chestbridge

This will be due to the network. Netflix and others adapt the connection. ITunes is at a fixed rate and higher quality, it needs to load a portion before playback begins.

What is the current connection via speedtest.net

Make sure DNS is set to auto (settings - general - network)

If on wifi try ethernet

Tv shows are not available for rent, only purchase, and the prices are set by the provider

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Answer 2

Mar 24, 2015 11:14 PM in response to vazandrew

Thanks for your response, vazandrew.

• Current connection speed is 13+mbps

• DNS is set on Apple TV to Automatic

• Using wifi because I can't reach router to TV via ethernet

• I completed the Apple speed test to submit data to Apple

Not sure what else to do to fix. I've tried pausing the stream to allow time to load, but I get same results.

(Also, I didn't mean that Apple charged too much for the content. I wasn't very clear. I just meant that I paid a decent amount for the content but couldn't stream it, while other content provided by others streams perfectly.)

Do you have any other suggestions?

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Answer 3

vazandrew

Level 8

40,366 points

Mar 25, 2015 6:48 AM in response to colonel-chestbridge

Nnot a good idea to have router too far from ATV as that can contribute to issues. To see the status of the network get a report at istumbler, Netstumbler or similar. Look for signal strength, noise, nearby networks

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