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I can't search for books or authors on my iphone 6. It says no results found every time. Is there some setting I may have wrong? I have been using my kindle app instead.

I can't search for book or authors in ibooks. When I search an author or book and click on it a message that says not results found comes up. Even if I try to look up something popular like Dracula or Twilight. Is there some setting I should have clicked? It won't find or download any books at all anymore. This started about a month ago. I have been using my Kindle app instead.

iPhone 6, iOS 8.2

Posted on Mar 25, 2015 8:31 AM

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Question marked as Best reply

Posted on Mar 28, 2015 7:56 AM

Hi laurieg23,


I see that you are having issues with your connection to the iBooks Store. Here is an article with some troubleshooting steps that will be relevant to your issue, even though the article was written for issues with the iTunes Store:

Troubleshoot issues on an iPhone, iPad, or iPod touch


If you haven't been able to connect to the iTunes Store:


  • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking
    Check for Update
    on your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

Can't connect to the iTunes Store - Apple Support

https://support.apple.com/en-is/HT201400


Take care, and thanks for visiting the Apple Support Communities.


Cheers,


Braden

1 reply
Question marked as Best reply

Mar 28, 2015 7:56 AM in response to laurieg23

Hi laurieg23,


I see that you are having issues with your connection to the iBooks Store. Here is an article with some troubleshooting steps that will be relevant to your issue, even though the article was written for issues with the iTunes Store:

Troubleshoot issues on an iPhone, iPad, or iPod touch


If you haven't been able to connect to the iTunes Store:


  • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking
    Check for Update
    on your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

Can't connect to the iTunes Store - Apple Support

https://support.apple.com/en-is/HT201400


Take care, and thanks for visiting the Apple Support Communities.


Cheers,


Braden

I can't search for books or authors on my iphone 6. It says no results found every time. Is there some setting I may have wrong? I have been using my kindle app instead.

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