Hello. Performance of my iMac has becore horrible after downloading Yosemite. It used to be a decent machine, but now even simple tasks, like starting a new program. take an inordinate amount of time. It feels like an old computer, but it's only 2.5 years old. This is probably an old issue, but it's become worse for me. Any tips?
Andreas
Andreas,
You may want to post an EtreCheck report of your computer and we can look for obvious causes. Click http://www.etresoft.com/etrecheck to get the app.
When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Thanks, Linc. I'll do it. Will collect some occurrences.
Here's the EtreCheck report:
Problem description:
General slowness, sluggish performance.
EtreCheck version: 2.1.8 (121)
Report generated March 26, 2015 at 9:38:30 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2011) (Technical Specifications)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 3 days 10:16:18
Disk Information: ℹ️
WDC WD5000AAKS-402AA0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (254.64 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.SafariNotificationAgent.plist
[killed] com.apple.sbd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
12 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.installd.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
11 processes killed due to memory pressure
Launch Agents: ℹ️
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.rosettastone.rosettastonedaemon.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Application Hidden (/Applications/Spotify.app)
Spotify Application (/Users/[redacted]/Desktop/Spotify.app)
Internet Plug-ins: ℹ️
WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.2.4 - SDK 10.6 [Click for support]
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 45 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
6% mds
3% WindowServer
0% fontd
0% InterCheck
0% AppleSpell
Top Processes by Memory: ℹ️
176 MB SophosWebIntelligence
120 MB Spotify Helper
82 MB Mail
77 MB Safari
69 MB SophosScanD
Virtual Memory Information: ℹ️
40 MB Free RAM
1.36 GB Active RAM
1.34 GB Inactive RAM
1.03 GB Wired RAM
125.84 GB Page-ins
1.69 GB Page-outs
Diagnostics Information: ℹ️
Mar 23, 2015, 10:48:32 PM /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-23-224832_[redacted].cra sh
My guess is the main reason is you have install Antivirus software, which has no value and tends to create more problems than bye solve. Contact the developers of Sophos and uninstall their app, then re-run an EtreCheck report and look for any traces of Sophos. If it's gone then see how your system performs.
Linc,
Here are a few logs from the Console. I have no idea if I'm grabbing the right stuff. When I was using it this evening there was overall slowness, hard to pinpoint any one episode down to the seconds.
3/29/15 8:09:35.246 PM WindowServer[19084]: CGXDisplayDidWakeNotification [434407631397925]: posting kCGSDisplayDidWake
3/29/15 8:09:35.246 PM WindowServer[19084]: handle_will_sleep_auth_and_shield_windows: Deferring.
3/29/15 8:09:43.674 PM SecurityAgent[19095]: User info context values set for **************
3/29/15 8:09:45.838 PM SecurityAgent[19095]: Login Window login proceeding
3/29/15 8:09:46.551 PM loginwindow[19082]: Login Window - Returned from Security Agent
3/29/15 8:09:46.579 PM loginwindow[19082]: USER_PROCESS: 19082 console
3/29/15 8:09:47.068 PM com.apple.xpc.launchd[1]: (com.apple.AssistiveControl.running) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
3/29/15 8:09:47.089 PM com.apple.xpc.launchd[1]: (com.apple.btsa) This key does not do anything: OnDemand
3/29/15 8:09:47.120 PM com.apple.xpc.launchd[1]: (com.apple.diagnostics_agent) This service is defined to be constantly running and is inherently inefficient.
3/29/15 8:09:47.204 PM com.apple.xpc.launchd[1]: (com.apple.coreservices.uiagent) This key does not do anything: OnDemand
3/29/15 8:09:47.205 PM com.apple.xpc.launchd[1]: (com.apple.coreservices.lsactivity) Unknown key for Boolean: DrainMessagesAfterFailedInit
3/29/15 8:09:47.205 PM com.apple.xpc.launchd[1]: (com.apple.EscrowSecurityAlert) Unknown key for string: seatbelt-profiles
3/29/15 8:09:47.205 PM com.apple.xpc.launchd[1]: (com.apple.dock.fullscreen) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
3/29/15 8:09:47.205 PM com.apple.xpc.launchd[1]: (com.apple.dock.server) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
3/29/15 8:09:47.205 PM com.apple.xpc.launchd[1]: (com.apple.dock.notificationcenter) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
3/29/15 8:09:47.205 PM com.apple.xpc.launchd[1]: (com.apple.dock.appstore) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
3/29/15 8:09:47.205 PM com.apple.xpc.launchd[1]: (com.apple.dock.remotedesktoppicture) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
3/29/15 8:10:01.217 PM pkd[18339]: FCIsAppAllowedToLaunchExt [343] -- *** _FCMIGAppCanLaunch timed out. Returning false.
3/29/15 8:10:02.888 PM locationd[19647]: Logging binary sensor data to /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/locationdSensors.bin
3/29/15 8:10:02.890 PM locationd[19647]: NBB-Could not get UDID for stable refill timing, falling back on random
3/29/15 8:10:04.674 PM com.apple.AmbientDisplayAgent[173]: AMBD initializing devices
3/29/15 8:10:04.681 PM DMProxy[19637]: AMBD Services serviceSendMessageWithReplyAndTimeout:131: Semaphore timeout when waiting for reply to message ID 2
3/29/15 8:10:04.687 PM WindowServer[19084]: CGXSetDisplayColorProfileAndTransfer: Display 0x04280300: Unit 0; ColorProfile { -1447799328 }; TransferFormula (1.000000, 1.000000, 1.000000)
3/29/15 8:10:04.828 PM locationd[19647]: Location icon should now be in state 'Inactive'
3/29/15 8:10:06.027 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/29/15 8:10:06.244 PM com.apple.AmbientDisplayAgent[173]: com.apple.AmbientDisplayAgent(173,0x10c28e000) malloc: *** error for object 0x7fee53c19998: incorrect checksum for freed object - object was probably modified after being freed.
*** set a breakpoint in malloc_error_break to debug
3/29/15 8:10:06.244 PM DMProxy[19637]: AMBD Services: connection interrupted: com.apple.AmbientDisplayAgent (Connection interrupted)
3/29/15 8:10:06.000 PM kernel[0]: exit_thread failed to exit, leaving process com.apple.Ambien[173] in unkillable limbo
3/29/15 8:10:06.244 PM DMProxy[19637]: AMBD Services: connection interrupted: com.apple.AmbientDisplayAgent (Connection interrupted)
3/29/15 8:10:06.410 PM UserEventAgent[19620]: Failed to copy info dictionary for bundle /System/Library/UserEventPlugins/alfUIplugin.plugin
3/29/15 8:10:06.549 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/29/15 8:10:09.063 PM UserEventAgent[19620]: com.apple.TMHelperAgent.SetupOffer enabled
3/29/15 8:10:11.611 PM Spotlight[19639]: spot: agent checkin
3/29/15 8:10:11.961 PM Finder[19632]: assertion failed: 14C1514: libxpc.dylib + 97940 [876216DC-D5D3-381E-8AF9-49AE464E5107]: 0x89
3/29/15 8:10:13.070 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/29/15 8:10:13.748 PM Finder[19632]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
3/29/15 8:10:18.000 PM kernel[0]: Sandbox: Finder(19632) System Policy: deny file-write-unlink /Users/andreasadriano/Library/Saved Application State/com.apple.finder.savedState/restorecount.plist
3/29/15 8:10:18.107 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
Is the anti-virus really useless? I know it's less necessary, but thought could still be helpful. In any case, I had it already with the previous OS, which performed fine. I will try uninstalling it as you suggest. Thanks again.
Andreas
aadriano wrote:
Is the anti-virus really useless? I know it's less necessary, but thought could still be helpful. In any case, I had it already with the previous OS, which performed fine. I will try uninstalling it as you suggest. Thanks again.
Andreas
Absolutely worthless!
Horrible performance with Yosemite
