Keyblader007
Level 1 (0 points)

Q: Default Mail app not working with yahoo mail. Won't update.

Default Maill app not working with Yahoo Mail.

 

It stopped working the other day. I tried everything but it wouldn't update new mail. The yahoo account itself is fine because I can see new mail on Yahoo or a yahoo app.

 

I tried deleting the account and putting it back on, but now it has 0 mail in any part of it. Nothing has synced.

 

What do I do?

 

iPad 2 latest OS.

iPad 2, iOS 5.0.1, My iOS is up to date (8)

Posted on Mar 25, 2015 9:51 AM

by BPHart,Solvedanswer
BPHart BPHart
Level 1 (64 points)
A:

A lot of people have been unable to access Yahoo e-mail on their iPhones or iPads. My wife’s iPad was not downloading Yahoo mail, although her iPhone was. Both used IOS 8.2. We tried deleting the account several times and troubleshooting all of the other settings. The problem appears to have been that allowing the IOS to automatically create the account on the iPad resulted in the wrong settings for the incoming server. The following procedure, pieced together from two websites, fixed the problem for us. So far, so good.

https://portal.smartertools.com/kb/a2659/configure-imap-for-iphone-or-ipad.aspx

https://help.yahoo.com/kb/mobile-mail/imap-server-settings-sln4075.html

 

On the iPhone, tap Settings.

 

Tap Mail, Contacts, Calendars.

 

Tap your Yahoo account, then delete it.

 

Tap Add Account.

 

Tap Other.

 

Tap Add Mail Account.

 

Complete the Name, Address (email address), Password and Description fields.

 

Click Next.

 

Ensure IMAP is selected.

 

Enter the following incoming mail server information:

Incoming Mail (IMAP) Server - Requires SSL

Server: imap.mail.yahoo.com

Port: 993

Requires SSL: Yes

Hostname is mail.yahoo.com.

Username is your full email address

Password is the same password used to access webmail.

 

Enter the following outgoing mail server information:

Outgoing Mail (SMTP) Server - Requires SSL

Server: smtp.mail.yahoo.com

Port: 465 or 587

Requires SSL: Yes

Requires authentication: Yes

Username is your full email address

Password is the same password used to access webmail. It may have been entered for you.

 

Tap Next.

 

The iPhone will establish an SSL connection to your IMAP and SMTP servers.

 

That’s all!

Posted on Mar 29, 2015 10:51 AM

Close
Keyblader007

Q: Default Mail app not working with yahoo mail. Won't update.

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Mar 28, 2015 8:10 AM in response to Keyblader007
    Community Specialists
    Mar 28, 2015 8:10 AM in response to Keyblader007

    Hello Keyblader007,

     

    Welcome to the Apple Support Communities!

     

    I understand that your Yahoo! email account is not working as expected in Mail on your iPad. To help resolve this situation, I would recommend working through the suggested troubleshooting steps located in the attached article. 

     

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

     

    Have a great day,

    Joe

  • by Keyblader007,

    Keyblader007 Keyblader007 Mar 28, 2015 8:20 AM in response to joe_7399
    Level 1 (0 points)
    Mar 28, 2015 8:20 AM in response to joe_7399

    Thanks for responding. I already tried all that and nothing has helped.

  • by joe_7399,

    joe_7399 joe_7399 Mar 28, 2015 2:53 PM in response to Keyblader007
    Community Specialists
    Mar 28, 2015 2:53 PM in response to Keyblader007

    Hi Keyblader007, 

     

    Because this issue contineus after working through all of the troubleshooting steps located in the previous article, you may find more information by using another one of Apple's support resources.

     

    https://getsupport.apple.com/GetproductgroupList.action

     

    Best,

    Joe

  • by Keyblader007,Helpful

    Keyblader007 Keyblader007 Mar 28, 2015 3:11 PM in response to joe_7399
    Level 1 (0 points)
    Mar 28, 2015 3:11 PM in response to joe_7399

    I don't have coverage though and I am not willing to pay for support.

  • by BPHart,Solvedanswer

    BPHart BPHart Mar 29, 2015 10:51 AM in response to Keyblader007
    Level 1 (64 points)
    Mar 29, 2015 10:51 AM in response to Keyblader007

    A lot of people have been unable to access Yahoo e-mail on their iPhones or iPads. My wife’s iPad was not downloading Yahoo mail, although her iPhone was. Both used IOS 8.2. We tried deleting the account several times and troubleshooting all of the other settings. The problem appears to have been that allowing the IOS to automatically create the account on the iPad resulted in the wrong settings for the incoming server. The following procedure, pieced together from two websites, fixed the problem for us. So far, so good.

    https://portal.smartertools.com/kb/a2659/configure-imap-for-iphone-or-ipad.aspx

    https://help.yahoo.com/kb/mobile-mail/imap-server-settings-sln4075.html

     

    On the iPhone, tap Settings.

     

    Tap Mail, Contacts, Calendars.

     

    Tap your Yahoo account, then delete it.

     

    Tap Add Account.

     

    Tap Other.

     

    Tap Add Mail Account.

     

    Complete the Name, Address (email address), Password and Description fields.

     

    Click Next.

     

    Ensure IMAP is selected.

     

    Enter the following incoming mail server information:

    Incoming Mail (IMAP) Server - Requires SSL

    Server: imap.mail.yahoo.com

    Port: 993

    Requires SSL: Yes

    Hostname is mail.yahoo.com.

    Username is your full email address

    Password is the same password used to access webmail.

     

    Enter the following outgoing mail server information:

    Outgoing Mail (SMTP) Server - Requires SSL

    Server: smtp.mail.yahoo.com

    Port: 465 or 587

    Requires SSL: Yes

    Requires authentication: Yes

    Username is your full email address

    Password is the same password used to access webmail. It may have been entered for you.

     

    Tap Next.

     

    The iPhone will establish an SSL connection to your IMAP and SMTP servers.

     

    That’s all!

  • by Keyblader007,

    Keyblader007 Keyblader007 Mar 29, 2015 11:49 AM in response to BPHart
    Level 1 (0 points)
    Mar 29, 2015 11:49 AM in response to BPHart

    This worked but for some reason 2 of my folders won't synch. I got the other 10+ but these 2 are important and they are at the top below bulk mail.

  • by Vagabond-D,

    Vagabond-D Vagabond-D Apr 1, 2015 6:42 AM in response to Keyblader007
    Level 1 (0 points)
    Apr 1, 2015 6:42 AM in response to Keyblader007

    I Have an iPhone 4s wth the same problem:

    my yahoo mail stopped working on Saturday.

    I am able to access the same account through Safari

     

    problem:  when I tried the steps you outlined, there were several "fields" not showing on my iPhone ...

     

    after deleting account, I attempted to re-add my Yahoo email going through "other"

    yes, was able to enter Name / Full email / description

    but under both the incoming & outgoing mail server sections, there are only three fields:

    HHost Name / User Name / Password

     

    so I filled those and selected NEXT

    i received a prompt asking did I want SSL, so I said YES

     

    then I received another message saying unable to connect to server

    so I am right back from where I started :-(

     

    any further ideas?

    thanks, Vag-D

  • by dilbert41,

    dilbert41 dilbert41 Apr 1, 2015 6:40 AM in response to Vagabond-D
    Level 4 (3,712 points)
    iTunes
    Apr 1, 2015 6:40 AM in response to Vagabond-D

    Why not use the Yahoo Mail App from the App store ?   Apparently it works just fine.

  • by Pat Schaefer,

    Pat Schaefer Pat Schaefer Apr 1, 2015 3:14 PM in response to Keyblader007
    Level 1 (113 points)
    Photos for Mac
    Apr 1, 2015 3:14 PM in response to Keyblader007

    Yeah this is not a solution for all.

     

    my wife's iPad air does not expose all the little knobs he suggests we turn.

     

    i Suspect Apple, yahoo and AT&T are not playing nicely.

     

    worked fine up until a few days ago.

  • by Alikatz1,

    Alikatz1 Alikatz1 Apr 2, 2015 5:48 AM in response to BPHart
    Level 1 (0 points)
    Apr 2, 2015 5:48 AM in response to BPHart

    TThank you so much for posting this.  It helped me tremendously!

  • by stephenfromenmore,

    stephenfromenmore stephenfromenmore Apr 7, 2015 3:13 AM in response to Keyblader007
    Level 1 (0 points)
    Apr 7, 2015 3:13 AM in response to Keyblader007

    This has not helped.