movie shows up in my library but not on my iPhone 6

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Level 1

8 points

movie shows up in my library but not on my iPhone 6

I purchases a blu-ray copy of The Heat with a digital copy. Downloaded the digital copy on my mac and it shows up in my iTunes library. When I go to the videos on my iPhone 6 it is not on the list. It's like it does not have iCloud support? How do I get it into the cloud? All my other movies show up.

iPhone 6, iOS 8.2

Posted on Mar 25, 2015 9:45 AM

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Answer 1

braden85

Community Specialist

Mar 28, 2015 8:10 AM in response to tk827

Hey there tk827,

I see that you are having an issue with one of your digital copies of a movie you have purchased not showing up in your Purchases in the Cloud. You may be able to use the information in this article to report the issue to iTunes so that it may be rectified:

Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support

https://support.apple.com/en-us/HT204084

Thanks for using the Apple Support Communities. Have a good one!

-Braden

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