iPhone 5c front and back camera does not work.
Every time I go onto the app, the screen is just black. Any suggestions would be very helpful.
Thank you
iPhone 5c, iOS 8
User profile for user:
norm123
User level:
Community Specialist
Hello loser190,
If you are having an issue with the camera, then look over the few steps below. The steps are fairly straight forward and if it does not work, then you will need to take it in for service.
Get help with the camera on your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT203040
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- 1 Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- 4 If your device has a front and rear camera, try both cameras by tapping the camera swap icon. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Regards,
-Norm G.