Q: laptop crashed ipod factory reset and laptop is unable to open itunes anymore so my ipod is unusable because it wants original icl ... laptop crashed ipod factory reset and laptop is unable to open itunes anymore so my ipod is unusable because it wants original icloud but i dont have the email address, tried everything, have proof of purchase too more
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Helpful answers
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Mar 25, 2015 11:58 AM in response to cholley1by Ingo2711,Try to use another computer to log into your iCloud account and remove the Activation Lock to be able to restore your device again, explained in this article:
iCloud: Remove your device from Find My iPhone
If the Activation Lock can't be removed, even an Apple Store can't help you to set it up again.
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Mar 25, 2015 12:44 PM in response to cholley1by lllaass,Try:
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.
If you are the original purchaser and have proof of purchase
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also, Apple may be able to help via email or phone. See: