My Ipad may acts like it has a virus. I switches applications and I have no control of keyboard or apps

Question

Level 1

4 points

My Ipad may acts like it has a virus. I switches applications and I have no control of keyboard or apps

My IPAD acts like I may have a virus. It rapidly changes apps and I have no control of the keyboard. Rebooting does not seem to help. Need advice on what to do next as I thought Ipads could not get a virus. I do not download pictures or anything else from the internet.

iPad

Posted on Mar 25, 2015 12:03 PM

Reply

Answer 1

AppleJoe

Community Manager

Mar 28, 2015 9:25 AM in response to Timmy4233

Hello Timmy4233,

Welcome to the Apple Support Communities!

I understand that your iPad is acting in a way that is not expected. If restarting has thus far not helped resolve your issue, there are other steps I would recommend.

First, back up your iPad to either iTunes or iCloud for safety.

Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support

After the back up has been completed, I would suggest placing your iPad in recovery mode manually and performing an update. This will reinstall the iPhone Operating System without erasing any of your data.

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Make sure that you have iTunes 12 or later on your computer.

Put your device in recovery mode.

When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.

Have a great day,

Joe

Reply