iPhone 6 8.0.2 Dropping Bluetooth Headset Calls

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iPhone 6 8.0.2 Dropping Bluetooth Headset Calls

I finally opted to get rid of the LANd line and go solo with my iPhone as the primary phone device in my home office and I needed a good Bluetooth headset. I bought a Jawbone Icon HD and found that the connection was dropping daily, many times per day, poor sound quality, etc. My knee-jerk reaction is it can't be my phone so I bought another headset, a Plantronics Voyager Legend. Aaaaaand, same issues. I had upgraded through the iOS releases and was running 8.0.2. I tried the various resetting options multiple times only to get the same results. As a last-ditch effort I wiped the phone and installed 8.0.2 from scratch, configuring the phone as a brand new phone. And still I'm having the same issues. How do I get this resolved?

iPhone 6, iOS 8.2, 128 GB

Posted on Mar 25, 2015 3:07 PM

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Answer 1

chuck_3rd

Community Specialist

Mar 28, 2015 12:13 PM in response to krustebay

Hi krustebay,

If you're running into issues with Bluetooth on iOS 8.0.2, then I recommend you update your iPhone to the most up to date version, iOS 8.2.

Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support

Have a great weekend,

Alex H.

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Answer 2

krustebay Author

Level 1

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Mar 28, 2015 2:00 PM in response to chuck_3rd

MMy bad, I'm using 8.2 and did an 8.2 reinstall, not 8.0.2.

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Answer 3

chuck_3rd

Community Specialist

Mar 28, 2015 2:48 PM in response to krustebay

Hi krustebay,

Since you've updated to iOS 8.2 already, have restored your iPhone to its factory settings, and the issue still persists, then I suggest you contact Apple Support by going through the link below.

Apple - Support - Product Selection

Take care,

Alex H.

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Answer 4

krustebay Author

Level 1

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Apr 2, 2015 3:42 PM in response to chuck_3rd

Just in case anyone runs into this like I did, apparently AT&T iPhones sometimes have an issue with audio going out due to the phone activation process. This can occur with any connection, bluetooth, ear buds, and even the handset itself. After working with the Apple Genius we removed the sim card, added it to another phone, waited for the activation, then moved it back and waited for the activation. This took care of the issue.

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