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User profile for user: sblowes
sblowes Author
User level: Level 1
0 points

10.10.2 Update causes kernel panic on my Mid-2010 17" MBP.

Any help? I ended up having to reinstall 10.10.0 from an old installed I found on a hard drive to get my mac to quit the boot-panic-boot loop.

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Mar 25, 2015 2:36 PM

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10 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Mar 25, 2015 8:32 PM in response to sblowes

If you can't start up and log in in the usual way, try in safe mode.

During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Log in as an administrator to carry out these instructions. If you have only one account, you are the administrator.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

Safe mode is slower than normal, and some things won’t work at all.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode.

If you're able to log in, launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

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User profile for user: sblowes
sblowes Author
User level: Level 1
0 points

Mar 26, 2015 9:56 AM in response to Linc Davis

*** Panic Report ***

panic(cpu 1 caller 0xffffff800a61e80a): Kernel trap at 0xffffff800a612507, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x000000000c3d1000, CR4: 0x0000000000002660

RAX: 0xffffff7f8c46c150, RBX: 0xffffff801f7d2800, RCX: 0xffffff810b055000, RDX: 0x0000000000000000

RSP: 0xffffff8113f5bed0, RBP: 0xffffff8113f5bed0, RSI: 0xffffff801aebe080, RDI: 0x0000000000000000

R8: 0x0000000000988abe, R9: 0xffffff801c90ceb0, R10: 0x000013001b990c12, R11: 0x000013001b008154

R12: 0x0000000000000000, R13: 0x0000001f1b13d212, R14: 0xffffff7f8ad14e48, R15: 0x0000000000000001

RFL: 0x0000000000010282, RIP: 0xffffff800a612507, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x1



Backtrace (CPU 1), Frame : Return Address

0xffffff8113f5bb80 : 0xffffff800a53a811

0xffffff8113f5bc00 : 0xffffff800a61e80a

0xffffff8113f5bdc0 : 0xffffff800a63a443

0xffffff8113f5bde0 : 0xffffff800a612507

0xffffff8113f5bed0 : 0xffffff7f8c45b94e

0xffffff8113f5bef0 : 0xffffff800aad7162

0xffffff8113f5bf40 : 0xffffff800aad507d

0xffffff8113f5bf80 : 0xffffff800aad5146

0xffffff8113f5bfb0 : 0xffffff800a6192c7

Kernel Extensions in backtrace:

com.SiliconImage.driver.Si3132(1.2.5)[9A111ADF-FA93-E94E-5440-5BE653899A6F]@0xf fffff7f8c459000->0xffffff7f8c46dfff

dependency: com.apple.iokit.IOSCSIParallelFamily(3.0.0)[C30D0739-E5AA-3366-BFA9-4EB56BBFA6A 7]@0xffffff7f8ad13000

dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f8ad24000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

14A389



Kernel version:

Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64

Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61

Kernel slide: 0x000000000a200000

Kernel text base: 0xffffff800a400000

__HIB text base: 0xffffff800a300000

System model name: MacBookPro6,1 (Mac-F22589C8)



System uptime in nanoseconds: 20891174094582

last loaded kext at 10706581981454: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f8be73000, size 65536)

last unloaded kext at 10770514214463: com.apple.iokit.SCSITaskUserClient 3.7.0 (addr 0xffffff7f8be6c000, size 28672)

loaded kexts:

com.avatron.AVExFramebuffer 1.7

com.avatron.AVExVideo 1.7

com.SiliconImage.driver.Si3132 1.2.5

com.apple.filesystems.exfat 1.4

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.3.0f10

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AGPM 100.14.37

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.GeForceTesla 10.0.0

com.apple.driver.AppleIntelHDGraphics 10.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHDA 266.5

com.apple.driver.AppleHWAccess 1

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleMikeyDriver 266.5

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleHV 1

com.apple.driver.AppleMuxControl 3.7.21

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMCCSControl 1.2.10

com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.5

com.apple.driver.AppleUSBHub 705.4.1

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.0.7

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0

com.apple.iokit.IOSurface 97

com.apple.iokit.IOSerialFamily 11

com.apple.AppleGraphicsDeviceControl 3.7.21

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.driver.DspFuncLib 266.5

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOAudioFamily 200.6

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10

com.apple.iokit.IOBluetoothFamily 4.3.0f10

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.AppleHDAController 266.5

com.apple.iokit.IOHDAFamily 266.5

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.iokit.IOSCSIParallelFamily 3.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.7.21

com.apple.iokit.IO80211Family 700.52

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.8.0d49

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0

com.apple.driver.CoreStorage 471

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.iokit.IOFireWireFamily 4.5.6

com.apple.iokit.IOAHCIFamily 2.7.0

com.apple.iokit.IOUSBFamily 705.4.14

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 389.1

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1



System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports

PCI Card: sppci_expresscard_name, Other Mass Storage Controller, ExpressCard

Thunderbolt Bus:

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: IR Receiver

USB Device: Built-in iSight

Serial ATA Device: HGST HTS721010A9E630, 1 TB

Serial ATA Device: OWC Mercury Electra 6G SSD, 480.1 GB

Model: MacBookPro6,1, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.57f18

Network Service: Wi-Fi, AirPort, en1

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Mar 26, 2015 10:27 AM in response to sblowes

Remove "Air Display" and the "Silicon Image" driver. See whether there's an improvement.

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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User profile for user: sblowes
sblowes Author
User level: Level 1
0 points

Mar 26, 2015 12:17 PM in response to Linc Davis

Thank you for your help. I will attempt to remove these extensions. One of them is for "AirDisplay" which uses an iPad as an external display. But that's a gimmick, and doesn't work well, so I didn't realize it was installing a kernel extension. Fortunately, that one came with an uninstaller. The other I believe is for my Sonnos eSATA express card. And that one *doesn't* have an uninstaller, nor is there one available. If I can't figure out how to remove it, I'll have to do a clean install. Do you know if restoring from a Time Machine backup would also reinstall those driver extensions?

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Mar 26, 2015 12:25 PM in response to sblowes

If the guidelines I posted earlier don't lead to a better solution, see below.

Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.

Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.

When you restart, you'll be prompted to go through the initial setup process in Setup Assistant. That’s when you transfer the data from a backup.

Select only users and Computer & Network Settings in the Setup Assistant dialog—not Applications or Other files and folders. Don't transfer the Guest account, if it was enabled.

After that, run Software Update.

If the problem is resolved after the clean installation, reinstall third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem. I strongly recommend that you never reinstall commercial "security" products or "utilities," nor any software that changes the user interface or the behavior of built-in applications such as Safari. If you do that, the problem is likely to recur.

Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," stop.

Never install any third-party software unless you know how to uninstall it.

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User profile for user: Pharoah610
Pharoah610
User level: Level 1
0 points

Mar 26, 2015 1:04 PM in response to Linc Davis

I don't mean to sound like I am disagreeing with you, I definitely agree with your advice as a last resort. However, I would suggest, sblowes, that if the suspicious driver is a KEXT that you try removing it from /System/Library/Extensions/ before doing a clean re-install. If the software is designed to connect hardware to your computer, which I would guess that it is, removing the KEXT may work.


JUST REMEMBER : BE CAREFUL WHEN MODIFYING SYSTEM FILES. Deleting the wrong KEXT can just make your computer even worse.


Thanks everyone, and have a nice day!


-Brendan

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10.10.2 Update causes kernel panic on my Mid-2010 17" MBP.

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