HT204210: About the OS X Yosemite v10.10.2 Update

Learn about About the OS X Yosemite v10.10.2 Update
sblowes

Q: 10.10.2 Update causes kernel panic on my Mid-2010 17" MBP.

Any help? I ended up having to reinstall 10.10.0 from an old installed I found on a hard drive to get my mac to quit the boot-panic-boot loop.

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Mar 25, 2015 2:36 PM

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Q: 10.10.2 Update causes kernel panic on my Mid-2010 17" MBP.

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 25, 2015 8:32 PM in response to sblowes
    Level 10 (207,990 points)
    Applications
    Mar 25, 2015 8:32 PM in response to sblowes

    If you can't start up and log in in the usual way, try in safe mode.

    During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Log in as an administrator to carry out these instructions. If you have only one account, you are the administrator.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    Safe mode is slower than normal, and some things won’t work at all.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode.

    If you're able to log in, launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION â–¹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

  • by sblowes,

    sblowes sblowes Mar 26, 2015 9:56 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 26, 2015 9:56 AM in response to Linc Davis

    *** Panic Report ***

    panic(cpu 1 caller 0xffffff800a61e80a): Kernel trap at 0xffffff800a612507, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x000000000c3d1000, CR4: 0x0000000000002660

    RAX: 0xffffff7f8c46c150, RBX: 0xffffff801f7d2800, RCX: 0xffffff810b055000, RDX: 0x0000000000000000

    RSP: 0xffffff8113f5bed0, RBP: 0xffffff8113f5bed0, RSI: 0xffffff801aebe080, RDI: 0x0000000000000000

    R8:  0x0000000000988abe, R9:  0xffffff801c90ceb0, R10: 0x000013001b990c12, R11: 0x000013001b008154

    R12: 0x0000000000000000, R13: 0x0000001f1b13d212, R14: 0xffffff7f8ad14e48, R15: 0x0000000000000001

    RFL: 0x0000000000010282, RIP: 0xffffff800a612507, CS:  0x0000000000000008, SS:  0x0000000000000000

    Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x1

     

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff8113f5bb80 : 0xffffff800a53a811

    0xffffff8113f5bc00 : 0xffffff800a61e80a

    0xffffff8113f5bdc0 : 0xffffff800a63a443

    0xffffff8113f5bde0 : 0xffffff800a612507

    0xffffff8113f5bed0 : 0xffffff7f8c45b94e

    0xffffff8113f5bef0 : 0xffffff800aad7162

    0xffffff8113f5bf40 : 0xffffff800aad507d

    0xffffff8113f5bf80 : 0xffffff800aad5146

    0xffffff8113f5bfb0 : 0xffffff800a6192c7

          Kernel Extensions in backtrace:

             com.SiliconImage.driver.Si3132(1.2.5)[9A111ADF-FA93-E94E-5440-5BE653899A6F]@0xf fffff7f8c459000->0xffffff7f8c46dfff

                dependency: com.apple.iokit.IOSCSIParallelFamily(3.0.0)[C30D0739-E5AA-3366-BFA9-4EB56BBFA6A 7]@0xffffff7f8ad13000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f8ad24000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    14A389

     

     

    Kernel version:

    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64

    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61

    Kernel slide:     0x000000000a200000

    Kernel text base: 0xffffff800a400000

    __HIB  text base: 0xffffff800a300000

    System model name: MacBookPro6,1 (Mac-F22589C8)

     

     

    System uptime in nanoseconds: 20891174094582

    last loaded kext at 10706581981454: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f8be73000, size 65536)

    last unloaded kext at 10770514214463: com.apple.iokit.SCSITaskUserClient 3.7.0 (addr 0xffffff7f8be6c000, size 28672)

    loaded kexts:

    com.avatron.AVExFramebuffer 1.7

    com.avatron.AVExVideo 1.7

    com.SiliconImage.driver.Si3132 1.2.5

    com.apple.filesystems.exfat 1.4

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AudioAUUC 1.70

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.3.0f10

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AGPM 100.14.37

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.GeForceTesla 10.0.0

    com.apple.driver.AppleIntelHDGraphics 10.0.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleHDA 266.5

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.driver.AppleMikeyDriver 266.5

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3

    com.apple.driver.AppleSMCLMU 2.0.4d1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleMuxControl 3.7.21

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleMCCSControl 1.2.10

    com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 35

    com.apple.driver.AppleIRController 327.5

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.6.5

    com.apple.driver.AppleUSBHub 705.4.1

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AppleAHCIPort 3.0.7

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0

    com.apple.iokit.IOSurface 97

    com.apple.iokit.IOSerialFamily 11

    com.apple.AppleGraphicsDeviceControl 3.7.21

    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

    com.apple.driver.DspFuncLib 266.5

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOAudioFamily 200.6

    com.apple.vecLib.kext 1.2.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10

    com.apple.iokit.IOBluetoothFamily 4.3.0f10

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.AppleHDAController 266.5

    com.apple.iokit.IOHDAFamily 266.5

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.iokit.IOSCSIParallelFamily 3.0.0

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleGraphicsControl 3.7.21

    com.apple.iokit.IO80211Family 700.52

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.8.0d49

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0

    com.apple.driver.CoreStorage 471

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.iokit.IOFireWireFamily 4.5.6

    com.apple.iokit.IOAHCIFamily 2.7.0

    com.apple.iokit.IOUSBFamily 705.4.14

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 389.1

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.corecrypto 1.0

    com.apple.kec.pthread 1

     

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

    Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports

    PCI Card: sppci_expresscard_name, Other Mass Storage Controller, ExpressCard

    Thunderbolt Bus:

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Hub

    USB Device: IR Receiver

    USB Device: Built-in iSight

    Serial ATA Device: HGST HTS721010A9E630, 1 TB

    Serial ATA Device: OWC Mercury Electra 6G SSD, 480.1 GB

    Model: MacBookPro6,1, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.57f18

    Network Service: Wi-Fi, AirPort, en1

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

  • by sblowes,

    sblowes sblowes Mar 26, 2015 9:58 AM in response to sblowes
    Level 1 (0 points)
    Mar 26, 2015 9:58 AM in response to sblowes

    I was able to "repair" my OS install using a 10.10.0 installer, but it reverted me back to 10.10. I then did an upgrade to 10.10.1, but I had to turn off automatic updates in Software Update. Thank you for helping me with this!

  • by Linc Davis,

    Linc Davis Linc Davis Mar 26, 2015 10:17 AM in response to sblowes
    Level 10 (207,990 points)
    Applications
    Mar 26, 2015 10:17 AM in response to sblowes

    Does that mean you consider the problem solved?

  • by sblowes,

    sblowes sblowes Mar 26, 2015 10:20 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 26, 2015 10:20 AM in response to Linc Davis

    No, because I still can't update to 10.10.2 without getting the same kernel panic. I've tried maybe 4 or 5 times, and it always does the same thing. I'm guessing when 10.10.3 comes out as a combo update for me it will also cause the kernel panic. Can you see anything in the crash log that would indicate what's happening?

  • by Linc Davis,

    Linc Davis Linc Davis Mar 26, 2015 10:27 AM in response to sblowes
    Level 10 (207,990 points)
    Applications
    Mar 26, 2015 10:27 AM in response to sblowes

    Remove "Air Display" and the "Silicon Image" driver. See whether there's an improvement.

    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • by sblowes,

    sblowes sblowes Mar 26, 2015 12:17 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 26, 2015 12:17 PM in response to Linc Davis

    Thank you for your help. I will attempt to remove these extensions. One of them is for "AirDisplay" which uses an iPad as an external display. But that's a gimmick, and doesn't work well, so I didn't realize it was installing a kernel extension. Fortunately, that one came with an uninstaller. The other I believe is for my Sonnos eSATA express card. And that one *doesn't* have an uninstaller, nor is there one available. If I can't figure out how to remove it, I'll have to do a clean install. Do you know if restoring from a Time Machine backup would also reinstall those driver extensions?

  • by Linc Davis,

    Linc Davis Linc Davis Mar 26, 2015 12:25 PM in response to sblowes
    Level 10 (207,990 points)
    Applications
    Mar 26, 2015 12:25 PM in response to sblowes

    If the guidelines I posted earlier don't lead to a better solution, see below.

    Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.

    Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.

    When you restart, you'll be prompted to go through the initial setup process in Setup Assistant. That’s when you transfer the data from a backup.

    Select only users and Computer & Network Settings in the Setup Assistant dialog—not Applications or Other files and folders. Don't transfer the Guest account, if it was enabled.

    After that, run Software Update.

    If the problem is resolved after the clean installation, reinstall third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem. I strongly recommend that you never reinstall commercial "security" products or "utilities," nor any software that changes the user interface or the behavior of built-in applications such as Safari. If you do that, the problem is likely to recur.

    Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," stop.

    Never install any third-party software unless you know how to uninstall it.

  • by Pharoah610,

    Pharoah610 Pharoah610 Mar 26, 2015 1:04 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 26, 2015 1:04 PM in response to Linc Davis

    I don't mean to sound like I am disagreeing with you, I definitely agree with your advice as a last resort. However, I would suggest, sblowes, that if the suspicious driver is a KEXT that you try removing it from /System/Library/Extensions/ before doing a clean re-install. If the software is designed to connect hardware to your computer, which I would guess that it is, removing the KEXT may work.

     

    JUST REMEMBER : BE CAREFUL WHEN MODIFYING SYSTEM FILES. Deleting the wrong KEXT can just make your computer even worse.

     

    Thanks everyone, and have a nice day!

     

    -Brendan

  • by Linc Davis,

    Linc Davis Linc Davis Mar 26, 2015 1:30 PM in response to Linc Davis
    Level 10 (207,990 points)
    Applications
    Mar 26, 2015 1:30 PM in response to Linc Davis

    The files mentioned in the alerts are built-in components of OS X. Do not remove them.