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I cannot uninstall or install itunes. error is 'trying to use on a network resource that is unavailable'. I cannot find a pth to any folders containning installation package itunes.msi. Unable to download itunes since 2 updates ago and crashed com

I cannot uninstall or install itunes. error is 'trying to use on a network resource that is unavailable'. I cannot find path to any folders containing installation package itunes.msi. Unable to download itunes since 2 updates ago and crashed computer. Windows update as suggested in some posts does not assist either.

Can anyone assist me? Thank you so much

iPhone 4

Posted on Mar 25, 2015 7:07 PM

Reply
4 replies

Mar 28, 2015 2:14 PM in response to AEBay

Hi AEBay,


Thank you for using Apple Support Communities.


I see you are having issues with iTunes and are unable to uninstall or reinstall it. Sometimes, if the uninstall isn't done completely or correctly, some residual pieces can prevent reinstallation. Take a look at the following article to remove and reinstall iTunes.


Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support


Cheers,
Jeff D.

Mar 28, 2015 2:29 PM in response to AEBay

Should the advice above not fix things for you...




For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.



Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.



tt2

I cannot uninstall or install itunes. error is 'trying to use on a network resource that is unavailable'. I cannot find a pth to any folders containning installation package itunes.msi. Unable to download itunes since 2 updates ago and crashed com

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