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Unable to sign-in FaceTime and messages in Yosemite using my valid Apple ID

How can I sign-in to FaceTime and Messages with Yosemite 10.10.2 using my valid Apple ID? I tried unsuccessfully whatever advice I found on the support forms, such as checking date/time, time zone and etc. I know my Apple ID is okay as I can sign-in to iTunes Store and ICloud. Can anyone help me?

Posted on Mar 26, 2015 12:21 AM

Reply
7 replies

Mar 27, 2015 8:37 AM in response to Man Inspirit

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Mar 27, 2015 10:20 PM in response to Linc Davis

Here are some message lines, per your instructions.


3/27/15 7:17:21.659 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:22.764 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:24.951 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:26.051 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:28.236 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:29.337 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:31.523 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:32.630 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:34.811 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:35.923 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:38.111 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:39.213 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:41.410 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:42.509 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:44.410 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:45.807 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:47.708 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:49.102 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:51.007 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:52.390 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:54.296 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:55.677 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:57.580 PM apsd[51]: Certificate not yet generated

3/27/15 7:17:58.977 PM apsd[51]: Certificate not yet generated

Mar 28, 2015 6:41 AM in response to Man Inspirit

From the menu bar, select

 ▹ About This Mac

Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

Unable to sign-in FaceTime and messages in Yosemite using my valid Apple ID

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