My iPhone is under warranty, I was getting a problem of receiver in it. The hearing volume was too low to even listen. So I took it to Apple Service Center. They said the problem is verified and the phone needs to be replaced, but cannot be replace because of the DENT, a small sized "ANT SIZED DENT".
What should I do?
iPhone 5s, iOS 7.1.2
No, the dent should not affect your warranty. Replacement or not is their option, your right is to insist on them repairing the volume (and not the dent). A good store would repair or even replace the phone for you (but a bad one may try to link the volume problem with the dent! 😕)
Harryht2 wrote:
No, the dent should not affect your warranty. Replacement or not is their option, your right is to insist on them repairing the volume (and not the dent). A good store would repair or even replace the phone for you (but a bad one may try to link the volume problem with the dent! 😕)
This is not correct information. A dent can certainly void the warranty. Most Apple Stores do not do onsite repairs (except for and only in some stores, batteries and screens). If the OP has their phone opened by anyone othr than Apple or an Authorized Apple Repair center, they will not be eligible for an out-of-warranty replacement from Apple nor will they be eligible for any recall programs that might happen.
They say that's its a genuine issue and they will try changing the receiver part but if it doesn't work it is not their headache.
If there would have been no dent they would have replaced the handset and given me a new one, but the dented won't be replaced and I will have to use it with the faulty receiver!
What should I do?
If they won't repair the phone because of the dent, an out of warranty replacement may be your only choice.
I've heard often that dents will cause them to void the warranty which is what it sounds like they are doing here.
You should be able to purchase an out of warranty replacement which will cost less than a new phone.
But why would I pay or purchase for something or anything if my product is under the warranty period?
Small dent on iPhone, warranty void?
