And the Hits Keep on Coming....Now its Adobe reader Crashing

Question

Well, I note that Apple has provided us with another wonderful update in the last several weeks. I certainly am appreciative of Apple&#x27;s efforts to work out the many bugs with Yosemite, especially the one&#x27;s I don&#x27;t see.The issue I have is on the bugs I do see. Now the problem is with Adobe Reader. Since the last update, whatever was done has caused my Adobe pdf reader to crash daily.I never had this problem before so I wonder does anybody else have this problem or am I an outlier as I have been called by Apple because my wifi continues to drop and because my Safari windows blow up larger than Empire State building for no reason.

Linc Davis · Answer

Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad and start typing the name.Step 1For this step, the title of the Console window should be All Messages. If it isn&#x27;t, select          SYSTEM LOG QUERIES ▹ All Messagesfrom the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar at the top of the screen.In the top right corner of the Console window, there&#x27;s a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.Please don&#x27;t indiscriminately dump thousands of lines from the log into this discussion.Please don&#x27;t post screenshots of log messages—post the text.☞ Some private information, such as your name, may appear in the log. Anonymize before posting.Step 2In the Console window, select          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You&#x27;ll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.I know the report is long, maybe several hundred lines. Please post all of it anyway.If you don&#x27;t see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)Please don’t post other kinds of diagnostic report—they&#x27;re very long and rarely helpful.

jrmowchan · Answer

Thank you for your assistance.Here is the list from Step 1. I edited out some user info on line 4 between "Users" and "Library"3/28/15 11:01:45.142 AM Adobe Reader Updater Helper[5954]: Warning: accessing obsolete X509Anchors.3/28/15 1:29:06.383 PM com.apple.xpc.launchd[1]: (com.adobe.Reader.16220[4963]) Service exited due to signal: Segmentation fault: 113/28/15 1:29:08.042 PM ReportCrash[6112]: Saved crash report for AdobeReader[4963] version 11.0.10 (11.0.10) to /Users/j/Library/Logs/DiagnosticReports/AdobeReader_2015-03-28-132907_Johns-Mac Book-Pro.crash3/28/15 1:29:15.108 PM AdobeReader[6114]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.10.2. Use NSProcessInfo&#x27;s operatingSystemVersion property to get correct system version number.Call location:3/28/15 1:29:15.108 PM AdobeReader[6114]: 0   CarbonCore                          0x910847c7 ___Gestalt_SystemVersion_block_invoke + 1353/28/15 1:29:15.108 PM AdobeReader[6114]: 1   libdispatch.dylib                   0x9a98b130 _dispatch_client_callout + 503/28/15 1:29:15.108 PM AdobeReader[6114]: 2   libdispatch.dylib                   0x9a98b0b5 dispatch_once_f + 2513/28/15 1:29:15.108 PM AdobeReader[6114]: 3   libdispatch.dylib                   0x9a98c0d8 dispatch_once + 313/28/15 1:29:15.108 PM AdobeReader[6114]: 4   CarbonCore                          0x91016e88 _Gestalt_SystemVersion + 10503/28/15 1:29:15.108 PM AdobeReader[6114]: 5   CarbonCore                          0x91016a39 Gestalt + 1503/28/15 1:29:15.108 PM AdobeReader[6114]: 6   AdobeCoolType                       0x0239ce7b CTInit + 2657253/28/15 1:29:25.883 PM AdobeReader[6114]: Warning: accessing obsolete X509Anchors.Here are the lines from Step 2.Process:               AdobeReader [4963]Path:                  /Applications/Adobe Reader.app/Contents/MacOS/AdobeReaderIdentifier:            com.adobe.ReaderResponsible:           AdobeReader [4963]0   com.adobe.Acrobat.framework   0x00183309 0x61000 + 11886171   com.adobe.Acrobat.framework   0x00e89f17 0x61000 + 148477672   com.adobe.Acrobat.framework   0x00a5093a 0x61000 + 104184903   com.adobe.Acrobat.framework   0x001e6eaa 0x61000 + 15970984   com.adobe.Acrobat.framework   0x0017469e 0x61000 + 11280945   com.adobe.Acrobat.framework   0x0017356b 0x61000 + 11236916   com.adobe.Acrobat.framework   0x00173206 0x61000 + 11228227   com.adobe.Acrobat.framework   0x0017309a 0x61000 + 11224588   com.adobe.Acrobat.framework   0x001728c4 0x61000 + 11204529   com.adobe.Acrobat.framework   0x00172529 0x61000 + 111952924  com.adobe.Acrobat.framework   0x001723c5 0x61000 + 111917339  com.adobe.Acrobat.framework   0x0006d909 0x61000 + 5146540  com.adobe.Acrobat.framework   0x0006c3db RunAcrobat + 30741  com.adobe.Reader               0x00058ed5 main + 9142  com.adobe.Reader               0x00058e71 start + 533   com.adobe.Acrobat.framework   0x00ad87ea 0x61000 + 109752106   com.adobe.ACE                 0x01be24dc 0x1be0000 + 94367   com.adobe.ACE                 0x01be2441 0x1be0000 + 92816   com.adobe.ACE                 0x01be24dc 0x1be0000 + 94367   com.adobe.ACE                 0x01be2441 0x1be0000 + 92816   com.adobe.ACE                 0x01be24dc 0x1be0000 + 94367   com.adobe.ACE                 0x01be2441 0x1be0000 + 92813   com.adobe.AGM                 0x01d4ae07 0x1d3f000 + 486474   com.adobe.AGM                 0x01d4ad46 0x1d3f000 + 484545   com.adobe.AGM                 0x01d4ace4 0x1d3f000 + 483566   com.adobe.AGM                 0x01d4a984 0x1d3f000 + 474923   com.adobe.AGM                 0x01d4ae07 0x1d3f000 + 486474   com.adobe.AGM                 0x01d4ad46 0x1d3f000 + 484545   com.adobe.AGM                 0x01d4ace4 0x1d3f000 + 483566   com.adobe.AGM                 0x01d4a984 0x1d3f000 + 474923   com.adobe.AGM                 0x01d4ae07 0x1d3f000 + 486474   com.adobe.AGM                 0x01d4ad46 0x1d3f000 + 484545   com.adobe.AGM                 0x01d4ace4 0x1d3f000 + 483566   com.adobe.AGM                 0x01d4a984 0x1d3f000 + 474921   com.adobe.Acrobat.framework   0x0105ebc9 0x61000 + 167679452   com.adobe.Acrobat.framework   0x00fcbb31 0x61000 + 161656813   com.adobe.Acrobat.framework   0x00fc7c53 0x61000 + 161495876   com.adobe.AcrobatPlugin.EFS   0x0796e876 0x7957000 + 96374   0x58000 -    0x58fff +com.adobe.Reader (11.0.10 - 11.0.10) &lt;9B19B497-B399-3889-9550-EE2FAAD48322&gt; /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader   0x61000 -  0x1a77ff3 +com.adobe.Acrobat.framework (11.0.10 - 11.0.10) &lt;A95ADB3A-9453-3D72-BABC-9FD0E970B3FA&gt; /Applications/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat 0x1be0000 -  0x1d32fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) &lt;711209D4-FBA8-37AE-9B21-E7F7EAE52A36&gt; /Applications/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE 0x1d3f000 -  0x2315ff7 +com.adobe.AGM (AdobeAGM 4.28.141.1 - 4.28.141.1) &lt;336CD7B1-DC51-3AE3-B85C-2AE91B5E7337&gt; /Applications/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM 0x2380000 -  0x239eff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) &lt;21A36908-3031-35AF-A74B-ECC65BEAEC9F&gt; /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB 0x23a4000 -  0x26a1ffb +com.adobe.CoolType (AdobeCoolType 5.11.137.1 - 5.11.137.1) &lt;E1F9A02C-FECB-329D-8408-9615CA5B6C86&gt; /Applications/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType 0x539f000 -  0x53eafff +com.adobe.AcrobatPlugin.WebLink (11.0.10 - 11.0.10) &lt;8ECACD36-B02A-3B70-AE19-BEE9A15EE4C1&gt; /Applications/Adobe Reader.app/Contents/Built-in/Weblink.acroplugin/Contents/MacOS/WebLink 0x55f8000 -  0x5670ff7 +com.adobe.AcrobatPlugin.Search (11.0.10 - 11.0.10) &lt;AEC209CF-6403-38A4-952E-0477EAE34D36&gt; /Applications/Adobe Reader.app/Contents/Built-in/Search.acroplugin/Contents/MacOS/Search 0x7957000 -  0x797cfff +com.adobe.AcrobatPlugin.EFS (11.0.10 - 11.0.10) &lt;900CF1F2-6DCA-3A2F-AAEA-4763FA978723&gt; /Applications/Adobe Reader.app/Contents/Built-in/EFS.acroplugin/Contents/MacOS/EFS 0x7983000 -  0x79b3ff7 +com.adobe.AcrobatPlugin.Updater (11.0.10 - 11.0.10) &lt;EC03D862-E720-39CC-9749-604B2F203CDB&gt; /Applications/Adobe Reader.app/Contents/Built-in/Updater.acroplugin/Contents/MacOS/Updater 0x90a1000 -  0xa103ffb +com.adobe.AcrobatPlugin.AcroForm (11.0.10 - 11.0.10) &lt;311CE251-982E-382C-ADFF-EBF971632D63&gt; /Applications/Adobe Reader.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm 0xa428000 -  0xa5f0ffb +com.adobe.AcrobatPlugin.DigSig (11.0.10 - 11.0.10) &lt;D573638E-26AD-3245-B16D-15C7F508F8C6&gt; /Applications/Adobe Reader.app/Contents/Built-in/DigSig.acroplugin/Contents/MacOS/DigSig 0xa61f000 -  0xb0d5ff7 +com.adobe.AcrobatPlugin.PPKLite (11.0.10 - 11.0.10) &lt;3B98FF2B-96FB-3E51-AAEE-4420FF0F6FFA&gt; /Applications/Adobe Reader.app/Contents/Built-in/PPKLite.acroplugin/Contents/MacOS/PPKLite 0xb25d000 -  0xba32ffb +com.adobe.AcrobatPlugin.Comments (11.0.10 - 11.0.10) &lt;ED6908F0-4BAE-3861-B49C-BA7C275DCB59&gt; /Applications/Adobe Reader.app/Contents/Built-in/Comments.acroplugin/Contents/MacOS/Comments 0xc08e000 -  0xc118ffb +com.adobe.AcrobatPlugin.SaveAsRTF (11.0.10 - 11.0.10) &lt;A4F9FD02-D2C7-3F16-8093-55C8838D7EB4&gt; /Applications/Adobe Reader.app/Contents/Built-in/SaveAsRTF.acroplugin/Contents/MacOS/SaveAsRTF 0xc22f000 -  0xc285ffb +com.adobe.AdobeXMPCore (Adobe XMP Core 5.4 -c 5 - 78.147326) &lt;82EFE343-F643-34AD-94FA-293E338F1F9C&gt; /Applications/Adobe Reader.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP 0xc41f000 -  0xc487ffa +AcroSQLite (1) &lt;8667FF2C-186C-33E6-96FD-ECED266933F1&gt; /Applications/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite 0xc48d000 -  0xc4b3ffb +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) &lt;DE33E3BF-669D-3851-8C16-CA1CFCDA315A&gt; /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils 0xc609000 -  0xc62aff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.21186 - 3.7.101.21186) &lt;D65C0C81-572E-3DCB-A1CF-BC5BF2D59500&gt; /Applications/Adobe Reader.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeA XE8SharedExpat 0xe10b000 -  0xe1dcffc +com.lextek.onix (3.9.7.23 - Build 08/02/09) &lt;115917DA-DD0D-3C40-17AA-3717B7C0DA23&gt; /Applications/Adobe Reader.app/Contents/Frameworks/Onix.framework/Onix0x14da9000 - 0x14fe3ff3 +com.adobe.AcrobatPlugin.EScript (11.0.10 - 11.0.10) &lt;C9FC4978-0620-399C-BBFA-F380551CD3C6&gt; /Applications/Adobe Reader.app/Contents/Built-in/EScript.acroplugin/Contents/MacOS/EScript0x175d1000 - 0x17674ff3 +com.adobe.AcrobatPlugin.PDDom (11.0.10 - 11.0.10) &lt;E8F2987A-B37E-305B-8AF1-23E8F3AAC1D9&gt; /Applications/Adobe Reader.app/Contents/Built-in/PDDom.acroplugin/Contents/MacOS/PDDom

Linc Davis · Answer

Please read this whole message before doing anything.This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.Step 1The purpose of this step is to determine whether the problem is localized to your user account.Enable guest logins* and log in as Guest. Don&#x27;t use the Safari-only “Guest User” login created by “Find My Mac.”While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.Test while logged in as Guest. Same problem?After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.Step 2The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.Please take this step regardless of the results of Step 1.Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.Test while in safe mode. Same problem?After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

jrmowchan · Answer

Thanks Linc. School has kept me very busy the last week and a half and I have now just got back to your response. I continued to experience Adobe reader crashes through last week; however,  after the most recent updates that Apple pushed out, I no longer have a problem. I just opened 12 pdfs and did not experience a crash. Are you aware of any "fixes" for Adobe on these updates or is this just a coincidence? Either way, I am going to continue to monitor the situation and if I get another crash, I will execute your 29 March guidance.Again, thanks for your assistance. Your attention to my problem via this posting serves as a push to keep me with Apple rather than going back to PC.

jrmowchan · Answer

Ok Linc. I thought I was in the clear but once again am having adobe pdf crash on me. I noted that after the update, I was not using very many pdf files; however, as requirements for school started to peak, I was again using more and more pdfs. I would pull up 3 or 4 and then work for an hour. I would then go to open another one and would get the spinning color wheel of death on my mouse pointer and then the crash. So, now I have downloaded ANOTHER update and have just opened 20 pdfs with no problem. I will continue to monitor but my bet is that it is this lemon of a MacBook, which for whatever reason is slow for whatever reason. Of note, I had a software failure the first year I had this laptop. Should have known then that this was going to be a bumpy ride.

jrmowchan · Answer

Are you there?????????????????Now done with school and am still having adobe crash. I did step 1 and there was no issues. I am unclear about how to proceed with step 2. I will say, as logged in as a guest user, it was superheats with the pdfs popping up.