I Woke up this morning and my internet responded with the following message "gateway timeout: can't connect to remote host" Its doing this on multiple computers and my iPhone. I have a Motorola modem and an apple airport express router. I'm running OS X 10.10.2. I tried hard resets on the modem and router. Sometimes google, YouTube, and Facebook load, but no other websites. Can anyone please help?
I would suspect that you will need to take this up with your Internet Service Provider. The issue you are having is related to not being able to communicate with your ISP's router. That is the one that is providing your Public IP address and the appropriate DNS servers in order to access the Internet.
I would recommend that you contact your ISP and have them run a "line check" between their service and the modem. If they provided you with the modem, I would further suggest that you ask them for a replacement ... especially if the modem is 2+ years old.
I would suspect that you will need to take this up with your Internet Service Provider. The issue you are having is related to not being able to communicate with your ISP's router. That is the one that is providing your Public IP address and the appropriate DNS servers in order to access the Internet.
I would recommend that you contact your ISP and have them run a "line check" between their service and the modem. If they provided you with the modem, I would further suggest that you ask them for a replacement ... especially if the modem is 2+ years old.
Thanks for the reply. I ended up calling Apple support. We determined that it wasn't Airport Express. I then called my ISP and was told there was maintenance ongoing this morning. I feel a little foolish for not checking that prior to trying to fix it for 2 hours. 😊
Not to worry. Trust me. No one is immune to these type of things. Take it as one of those life's little learning experiences. 😉
Gateway timeout: can't connect to remote host
