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My Apple-id want me login with an old non existent e-mailadress

I´ve used the sam Apple-id for many years and I have changed the primary e-mailadress twice since the beginning and the original adress doesn't exist any more. Logging in to my iCloud using my apple-id isn't any problem on my iPhone, iPad or my Mcbook. But yesterday I started up my iMac after a long time not using it and I upgraded the os to Yosemite. Now it wants me to log in to iCloud using my old non-existent emailadress. And when I try, it says something like "You can't log in because your account has been inactivated by security reasons." And then it suggests me to reset the password at http://iforgt.apple.com.


To reset your password you have to recieve an email on how to reset the password. But since the email-adress doesn't exist any more thats not an option. It then suggests me to answer my security question and first you have to enter your birthdate but when I do that Apple says it doesn't match with the birthdata I've entered 10 years ago. 🙂


So, how do I solve the problem?


/Fredrik Meuller

Posted on Mar 26, 2015 6:43 AM

Reply
1 reply

Mar 26, 2015 8:07 AM in response to Freddegredde

You need to give Apple Support a call - only they will be able to help you and activate the account again. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:

Contact Apple for help with Apple ID account security - Apple Support



Explain, that you need help with an account security problem.

My Apple-id want me login with an old non existent e-mailadress

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