Andrea Rimicci
Level 1 (128 points)

Q: Expiration terms about servicing old macs

Hi all,

someone remembers how many old a Mac can be, before being left out the paid (out of warranty) support service?

 

I mean, I just like avoid s&h fees just to have it returned back because no longer serviceable..

iMac, OS X Mountain Lion (10.8.5), (21.5" Late 2009)

Posted on Mar 26, 2015 9:54 AM

by Andrea Rimicci,Solvedanswer
Andrea Rimicci Andrea Rimicci
Level 1 (128 points)
A:

Hello, I had checked with local store.

 

Older models are discontinued from any kind of service when are passed five (or seven, local region applies) years from end-of-life date. It means no repair is possible by official support. After seven years, any product is not serviceable by Apple support.

 

More details at Vintage and obsolete products - Apple Support

 

In my case, I am at the limit of the list, iMac (24-inch, Early 2009) is in the list, but my one 27-inch Late 2009 is not.


It means if I want it serviced, better I hurry, because it will be likely to go in that list soon

Posted on Mar 27, 2015 1:38 AM

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Andrea Rimicci

Q: Expiration terms about servicing old macs

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  • Helpful answers

  • by Old Toad,

    Old Toad Old Toad Mar 26, 2015 10:48 AM in response to Andrea Rimicci
    Level 10 (141,095 points)
    Mac OS X
    Mar 26, 2015 10:48 AM in response to Andrea Rimicci

    The standard Apple warranty is for one year.  If you purchased Applecare the warranty would be 3 years from date of purdahse.  After that there's no warranty.

     

    If you live close enough to an Apple store you can take it there and avoid the S&H charges.  They'll even carry it from your car to the store and back.  The diagnostic tests are free.

    OTsig.png

  • by Andrea Rimicci,

    Andrea Rimicci Andrea Rimicci Mar 26, 2015 10:58 AM in response to Old Toad
    Level 1 (128 points)
    Mar 26, 2015 10:58 AM in response to Old Toad

    Thanks for reply, I just can guess the free diagnostics apply just to in warranty hardware, as long as I were asked a fee just for the diagnostics only, as long as I am out of warranty so cannot apply Applecare or anything.

     

    My question, is about how long an iMac will be serviced by standard Apple support, before any official service drops.

     

    To be more specific, I am talking about an iMac late 2009, that needs repairs. Yes it is out of warranty, in fact I don't ask it being serviced for free, I am willing to pay the repair fees but the question is, will it be serviced at all?

  • by Old Toad,Helpful

    Old Toad Old Toad Mar 26, 2015 11:17 AM in response to Andrea Rimicci
    Level 10 (141,095 points)
    Mac OS X
    Mar 26, 2015 11:17 AM in response to Andrea Rimicci

    The free diagnosis is for any Mac whether it's in warranty or not.  Call the local Apple store and ask if they are still servicing that year's models.  I think you'll find they are.

  • by Andrea Rimicci,Solvedanswer

    Andrea Rimicci Andrea Rimicci Mar 27, 2015 1:38 AM in response to Old Toad
    Level 1 (128 points)
    Mar 27, 2015 1:38 AM in response to Old Toad

    Hello, I had checked with local store.

     

    Older models are discontinued from any kind of service when are passed five (or seven, local region applies) years from end-of-life date. It means no repair is possible by official support. After seven years, any product is not serviceable by Apple support.

     

    More details at Vintage and obsolete products - Apple Support

     

    In my case, I am at the limit of the list, iMac (24-inch, Early 2009) is in the list, but my one 27-inch Late 2009 is not.


    It means if I want it serviced, better I hurry, because it will be likely to go in that list soon