Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Jaymcdaid32
Jaymcdaid32 Author
User level: Level 1
4 points

Ipad keeps timing out when connected to laptop on itunes

Can anyone please help!


Few weeks ago my brand new ipad air 2 had to be returned with a fault on the hardware.

It was fully backed up and synced to this laptop. But I have just got round to trying to connect to itunes via my laptop but keep getting the following error message


Itunes could not connect to the Ipad because the device timed out!



I have tried everything and cant seem to get it to connect. Thought it might be the cable but my iphone connects within seconds. Software is the latest iOS 8.2


Anyone know how to fix this or do I need to get it replaced yet again?

iPad Air 2 Wi-Fi, iOS 8.2, Device timed out

Posted on Mar 26, 2015 10:00 AM

Reply
1 reply
User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

Mar 29, 2015 8:52 AM in response to Jaymcdaid32

Hello Jaymcdaid32,


Thank you for participating in the Apple Support Communities.


It sounds like your new iPad Air 2 is timing out when you connect it to iTunes, but your iPhone connects normally.


You mentioned that you've tried lots of steps, and I wanted to make sure that you've gone through all the advice in this troubleshooting guide:


iTunes: Resolve USB-related alerts - Apple Support


If so, try placing your iPad into recovery mode and see if it can be restored using the steps in this article:


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


If possible, try this last step using a different computer as well.


All the best,


Jeremy

Reply

Ipad keeps timing out when connected to laptop on itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up