HT201940: About the "Are you sure you want to open it?" alert (File Quarantine / Known Malware Detection) in OS X
Learn about About the "Are you sure you want to open it?" alert (File Quarantine / Known Malware Detection) in OS X
Q: virus message
-
Mar 26, 2015 9:48 AMby Kappy,These are phishing scams. You should ignore them. Do not click on any links or call any telephone numbers. If these pop-ups persist see:
Remove Browser Pop-up Problems
remove adware that displays pop-up ads and graphics on your Mac
-
by Grant Bennet-Alder,Mar 26, 2015 10:17 AM
Grant Bennet-Alder
Mar 26, 2015 10:17 AM
in response to duannewiley
Level 9
(60,719 points)
DesktopsSCAM.
About the only thing anyone can tell from Outside your Mac is what Browser you claim to be running.
Keep in mind they ARE out to get your banking data and take over your Mac, and will do anything to get you to surrender that, including telling you convoluted lies and pretending to "help" you.
Do you also get the phone calls from the guys with thick Indian accents telling you that your Windows computer is infected with Viruses? SCAM.
Do you also get the calls to "lower your credit card Interest rate"? SCAM.
-
Mar 26, 2015 10:19 AMby duannewiley,If this is scam, how do I get rid of it. It has locked out the use of Safari and I had to do a forced quit to close Safari. Reopened it and the error message reappeared and locked out Safari again. After attempting a computer restart, the tab opens and again locks out Safari. I cannot open Safari preferences or any other menu items.
Thanks for your reply
Duanne
-
Mar 26, 2015 10:21 AMby Linc Davis,There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
-
Mar 26, 2015 10:25 AMby duannewiley,I am not getting any calls as we do not accept any calls from phone numbers we don't know. I understand what you are trying to say. however Safari is useless to me at the time. This occurred when I clicked on a link in my email from a site I use all the time. Could it be that someone has hacked into that email and sending out scam emails to people?
-
Mar 26, 2015 1:01 PMby lllaass,Did you follow Linc Davis above suggestions?
You also said "This occurred when I clicked on a link in my email from a site I use all the time. Could it be that someone has hacked into that email and sending out scam emails to people?"
What makes you believe that happend, that is the hacking.
The messages discussed in your initial post is common for an infected site, not an infected computer.
-
Mar 26, 2015 1:10 PMby pmiles,Basically what they are trying to say is, don't trust any site that claims your machine is infected with a virus. It's just a scam to get you to go visit their site or to download software. These scams come via phone calls, emails, website pop-ups, et al. They are just hoping you are gullible enough to believe them and click on their links. By doing so you may inadvertently install something without knowing it.
-
Sep 27, 2015 9:22 AMby Primecook,I think that this might fool almost anyone. I was just about to press the "OK" when I thought that this didn't really sound like Apple (although it sure looked like Apple). Thanks. I used the shift+press icon route and it worked. Can't believe these people can completely disable Safari like that.
