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Trackpad will not recignise commands

M laptop will not recognise any commands on trackpad. Will only recognise dashboard from a mouse & will not recignise anything from keyboard.

MacBook Pro, Mac OS X (10.7.5)

Posted on Mar 26, 2015 11:37 AM

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2 replies

Mar 29, 2015 9:28 AM in response to Jayne15

Hey Jayne15,


Thanks for the question. If I understand correctly, the trackpad will not respond and the keyboard is having trouble too. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.


Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues - Apple Support


One or more keys on the keyboard do not respond - Apple Support


Thanks for using Apple Support Communities.

Have a good one,

Mario

Mar 29, 2015 9:35 AM in response to Jayne15

It will make it easier to help you w/ your problem to know the exact model, size, year built, RAM installed and OS you're running.

When you say:

" will not recognise any commands on trackpad"

Does the trackpad click?

"will not recignise anything from keyboard."

Tried an external keyboard?

Has there been any incident prior to this failure?

Liquid or dropping?

Trackpad will not recignise commands

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