Q: my iphone 6 plus after updating to IOS 8.2 the touch id doesn't work neither in home unlock nor in app store and when i'm trying to add a new fingerprint it says ''failed unable to complete touch id setup.Please go back and try again'' .

my iphone 6 plus after updating to IOS 8.2 seems to have a problem with the touch id witch doesn't work neither in home unlock nor in app store and when i'm trying to add a new fingerprint it says ''failed unable to complete touch id setup.Please go back and try again'' . I have multiple fingerprints and none of them appear to work.

iPhone 6 Plus, iOS 8.2

Posted on Mar 26, 2015 10:36 AM

I have this question too

Q: my iphone 6 plus after updating to IOS 8.2 the touch id doesn't work neither in home unlock nor in app store and when i'm trying t ... more

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by Brett L,

Brett L Mar 29, 2015 9:04 AM in response to Giannis Argyriou
Community Specialists

Mar 29, 2015 9:04 AM in response to Giannis Argyriou

Hi Giannis,

If you are having an issue with Touch ID not functioning as expected, I would suggest that you troubleshoot using the steps in this article -

Use Touch ID on iPhone and iPad - Apple Support

Start with the section titled Clean the Touch ID sensor and then Get help with Touch ID.

Thanks for using Apple Support Communities.

Sincerely,

Brett L
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Q: my iphone 6 plus after updating to IOS 8.2 the touch id doesn't work neither in home unlock nor in app store and when i'm trying to add a new fingerprint it says ''failed unable to complete touch id setup.Please go back and try again'' .

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by Brett L,

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