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Mac suddenly running very slow, need advice on EtreCheck results

Problem description:

After a week of vacation, Mac is running very slow and unable to accomplish simple tasks. Restart and automatic updates do not seem to help, this is the EtreCheck results after most recent restart. Is the problem my HD? I am about to run a hardware test. Thanks for any help!!


EtreCheck version: 2.1.8 (121)

Report generated March 26, 2015 at 12:36:10 PM PDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 2048 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.2 (14C1514) - Time since boot: 0:46:57


Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 899.32 GB (744.49 GB free) - 69 errors


Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 100.03 GB (7.27 GB free)


OPTIARC DVD RW AD-5690H


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

BUFFALO INC. HD-GDU3 3 TB

EFI (disk1s1) <not mounted> : 315 MB

Time Machine (disk1s2) /Volumes/Time Machine : 700.00 GB (441.58 GB free)

NTFS (disk1s3) /Volumes/NTFS : 1.80 TB (1.77 TB free)

ExFAT (disk1s4) /Volumes/ExFAT : 500.01 GB (436.70 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple Inc. iPhone

Apple Inc. Apple Keyboard

Logitech USB LaserStream(TM) Mouse

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Extensions

[not loaded] org.virtualbox.kext.VBoxDrv (4.2.16) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.16) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.16) [Click for support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.2.16) [Click for support]


/System/Library/Extensions

[not loaded] com.livescribe.kext.LivescribeSmartpen (1) [Click for support]


Startup Items: ℹ️

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.teamviewer.teamviewer.plist [Click for support]

[running] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.livescribe.PenCommService.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[running] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]


User Login Items: ℹ️

PollockShare Volume (/Volumes/PollockShare)

Dropbox Application (/Applications/Dropbox.app)

Google Drive Application (/Applications/Google Drive.app)

BackUp Volume (/Volumes/BackUp)

BootChamp Application (/Users/[redacted]/Downloads/BootChamp.app)

Spotify Application Hidden (/Applications/Spotify.app)


Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

AdobePDFViewer: Version: 10.1.13 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 75 Check version


Safari Extensions: ℹ️

SiteAdvisor


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

TeXDistPrefPane [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 899.32 GB Disk used: 154.83 GB

Destinations:

Time Machine [Local]

Total size: 700.00 GB

Total number of backups: 93

Oldest backup: 2014-02-21 22:42:44 +0000

Last backup: 2015-03-26 18:26:48 +0000

Size of backup disk: Adequate

Backup size 700.00 GB > (Disk used 154.83 GB X 3)


Top Processes by CPU: ℹ️

27% com.apple.appkit.xpc.openAndSavePanelService

5% WindowServer

4% Get Backup Lite

3% Finder

3% Mendeley Desktop


Top Processes by Memory: ℹ️

344 MB Mendeley Desktop

241 MB Google Chrome

223 MB mds_stores

148 MB Google Chrome Helper

137 MB Finder


Virtual Memory Information: ℹ️

8.52 GB Free RAM

4.86 GB Active RAM

2.13 GB Inactive RAM

1.66 GB Wired RAM

3.61 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 26, 2015, 11:45:20 AM Self test - passed


iMac

Posted on Mar 26, 2015 12:50 PM

Reply
Question marked as Best reply

Posted on Mar 26, 2015 12:55 PM

Before you do ANYTHING backup the computer !!!!!!!!!!!!! Your HD is showing 69 errors, this means it is likely failing. Once you have backed up then restart in the Recovery Partition (Command + R on startup) and open Disk Utility and attempt to repair the HD. If after 3rd try you still get errors this means the HD is gone and needs to be replaced. Take the machine in immediately to an Apple Store or AASP in your area. You can locate an AASP by clicking


https://locate.apple.com/country

4 replies
Question marked as Best reply

Mar 26, 2015 12:55 PM in response to armypunk

Before you do ANYTHING backup the computer !!!!!!!!!!!!! Your HD is showing 69 errors, this means it is likely failing. Once you have backed up then restart in the Recovery Partition (Command + R on startup) and open Disk Utility and attempt to repair the HD. If after 3rd try you still get errors this means the HD is gone and needs to be replaced. Take the machine in immediately to an Apple Store or AASP in your area. You can locate an AASP by clicking


https://locate.apple.com/country

Mar 26, 2015 12:57 PM in response to armypunk

Macintosh HD (disk0s2) / : 899.32 GB (744.49 GB free) - 69 errors

Your hard drive may be failing. First and foremost make sure you have a current backup of the HD.


Boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair disk permissions and the disk. If the disk repair reports any errors and that they were fixed repeat until there are not errors found and fixed. Reboot normally and rerun Etrecheck to see what disk errors remain.

User uploaded file

Mar 26, 2015 3:25 PM in response to armypunk

My backup is up to date, I ran a hardware check and found no issues, then ran the Disk Utility and it also said it found no issues but I hit repair anyways. After a restart I ran EtreCheck again and this is what came out. The computer is still horribly sluggish. Do I just keep repeating the Disk Utility check and repair step???



EtreCheck version: 2.1.8 (121)

Report generated March 26, 2015 at 3:20:28 PM PDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 2048 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.2 (14C1514) - Time since boot: 0:13:41


Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 899.32 GB (745.69 GB free) - 24 errors


Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 100.03 GB (7.27 GB free)


OPTIARC DVD RW AD-5690H


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. iPad

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Logitech USB LaserStream(TM) Mouse

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Extensions

[not loaded] org.virtualbox.kext.VBoxDrv (4.2.16) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.16) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.16) [Click for support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.2.16) [Click for support]


/System/Library/Extensions

[not loaded] com.livescribe.kext.LivescribeSmartpen (1) [Click for support]


Startup Items: ℹ️

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.teamviewer.teamviewer.plist [Click for support]

[running] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.livescribe.PenCommService.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[running] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]


User Login Items: ℹ️

PollockShare Volume (/Volumes/PollockShare)

Dropbox Application (/Applications/Dropbox.app)

Google Drive Application (/Applications/Google Drive.app)

BackUp Volume (/Volumes/BackUp)

BootChamp Application (/Users/[redacted]/Downloads/BootChamp.app)

Spotify Application Hidden (/Applications/Spotify.app)


Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

AdobePDFViewer: Version: 10.1.13 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 75 Check version


Safari Extensions: ℹ️

SiteAdvisor


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

TeXDistPrefPane [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 899.32 GB Disk used: 153.63 GB

Destinations:

Time Machine [Local]

Total size: 700.00 GB

Total number of backups: 93

Oldest backup: 2014-02-21 22:42:44 +0000

Last backup: 2015-03-26 18:26:48 +0000

Size of backup disk: Adequate

Backup size 700.00 GB > (Disk used 153.63 GB X 3)


Top Processes by CPU: ℹ️

2% WindowServer

2% mds_stores

1% mds

0% fontd

0% Dropbox


Top Processes by Memory: ℹ️

124 MB mds_stores

120 MB Spotify Helper

103 MB Finder

103 MB Google Drive

86 MB Dropbox


Virtual Memory Information: ℹ️

12.99 GB Free RAM

2.25 GB Active RAM

561 MB Inactive RAM

1.37 GB Wired RAM

1.31 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 26, 2015, 03:04:16 PM Self test - passed


Mar 26, 2015 3:50 PM in response to armypunk

armypunk wrote:


My backup is up to date, I ran a hardware check and found no issues, then ran the Disk Utility and it also said it found no issues but I hit repair anyways. After a restart I ran EtreCheck again and this is what came out. The computer is still horribly sluggish. Do I just keep repeating the Disk Utility check and repair step???



EtreCheck version: 2.1.8 (121)

Report generated March 26, 2015 at 3:20:28 PM PDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 2048 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.2 (14C1514) - Time since boot: 0:13:41


Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 899.32 GB (745.69 GB free) - 24 errors


Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 100.03 GB (7.27 GB free)


OPTIARC DVD RW AD-5690H


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. iPad

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Logitech USB LaserStream(TM) Mouse

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Extensions

[not loaded] org.virtualbox.kext.VBoxDrv (4.2.16) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.16) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.16) [Click for support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.2.16) [Click for support]


/System/Library/Extensions

[not loaded] com.livescribe.kext.LivescribeSmartpen (1) [Click for support]


Startup Items: ℹ️

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.teamviewer.teamviewer.plist [Click for support]

[running] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.livescribe.PenCommService.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[running] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]


User Login Items: ℹ️

PollockShare Volume (/Volumes/PollockShare)

Dropbox Application (/Applications/Dropbox.app)

Google Drive Application (/Applications/Google Drive.app)

BackUp Volume (/Volumes/BackUp)

BootChamp Application (/Users/[redacted]/Downloads/BootChamp.app)

Spotify Application Hidden (/Applications/Spotify.app)


Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

AdobePDFViewer: Version: 10.1.13 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 75 Check version


Safari Extensions: ℹ️

SiteAdvisor


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

TeXDistPrefPane [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 899.32 GB Disk used: 153.63 GB

Destinations:

Time Machine [Local]

Total size: 700.00 GB

Total number of backups: 93

Oldest backup: 2014-02-21 22:42:44 +0000

Last backup: 2015-03-26 18:26:48 +0000

Size of backup disk: Adequate

Backup size 700.00 GB > (Disk used 153.63 GB X 3)


Top Processes by CPU: ℹ️

2% WindowServer

2% mds_stores

1% mds

0% fontd

0% Dropbox


Top Processes by Memory: ℹ️

124 MB mds_stores

120 MB Spotify Helper

103 MB Finder

103 MB Google Drive

86 MB Dropbox


Virtual Memory Information: ℹ️

12.99 GB Free RAM

2.25 GB Active RAM

561 MB Inactive RAM

1.37 GB Wired RAM

1.31 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 26, 2015, 03:04:16 PM Self test - passed


You have had 2 experienced users tell you the HD may be failing, looking at your latest report this confirms the suspicion. Take the machine to either an Apple Store or AASP and have it professionally diagnosed.

Mac suddenly running very slow, need advice on EtreCheck results

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