Music won't sync from iCloud to iTunes.

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Level 1

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Music won't sync from iCloud to iTunes.

I just bought a 15" Macbook Pro and am trying to get all my iTunes stuff sorted out. My iPhone was really out of date so now that I have a working computer I took the opportunity to back up my phone, sync everything to the computer, and update and restore my phone. After doing so I tried to put my music back on my phone but it will only download about 35 or so songs out of 800 from iCloud. The other songs show up in my library but will not allow me to download them-the little cloud and arrow show up but it is not possible to click on it (see included picture).

MacBook Pro with Retina display

Posted on Mar 26, 2015 2:17 PM

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Answer 1

sberman

Level 10

264,075 points

Mar 26, 2015 2:44 PM in response to Hi'ileiGrace

My guess is there is some ownership or authorization issue.

This issue would likely not occur if all the following were true. So I would strongly guess at least one of these conditions is awry:

You are signed into the iTunes Store on your MacBook Pro using your Apple ID and password.
All songs you reference that were purchased in the iTunes Store were purchased using this same Apple ID.
Your computer is authorized to use this same Apple ID.
Your iPhone is signed in to iTunes and uses this same Apple ID.

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Answer 2

Hi'ileiGrace Author

Level 1

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Mar 26, 2015 3:01 PM in response to sberman

Firstly, thank you for your response.

I have only one Apple ID and it is the only one authorized on this computer, every song I have ever bought was done so by using this one ID, and both my iPhone and and computer are logged in to iTunes using this one ID.

I'm not sure what could be the problem.

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Answer 3

sberman

Level 10

264,075 points

Mar 26, 2015 3:13 PM in response to Hi'ileiGrace

Let's forget about your iPhone for a moment.

Are all 800 songs currently stored in iTunes on your computer? If not, can you download them from iCloud to the computer?

Assuming you can do that, then you can use your computer to sync the songs to your iPhone.

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Answer 4

Hi'ileiGrace Author

Level 1

0 points

Mar 26, 2015 10:56 PM in response to sberman

You see thats the problem I was trying to show in the picture. The songs are showing up in my library, but they are not actually there. The little cloud and arrow download button is grey and it is not possible to click on it to download the songs, I'm trying to get them from iCloud to my computer.

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