Bluetooth device stopped connecting so used Forget This Device so could pair again but now iPhone is not seeing device. I reset all settings on iPhone and did factory reset on device and still not showing up. Other phones can see my device.

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Level 1

5 points

Bluetooth device stopped connecting so used Forget This Device so could pair again but now iPhone is not seeing device. I reset all settings on iPhone and did factory reset on device and still not showing up. Other phones can see my device.

I just got a new Garmin Fenix 3 watch and paired it via bluetooth to my iPhone 4S and it was working fine. My watch stopped connecting with my phone so I used the Forget This Device option so i could pair them again. Once I did this my iPhone would no longer see my Fenix 3. I reset all settings on my phone which didn't work so then I performed a factory reset on my watch and this didn't work either. My bluetooth is working on my phone as I'm able to see other devices and other people's phones are able to see my Fenix 3 when i put it in pairing mode. Not sure what else to do???

iPhone 4S, iOS 8.2

Posted on Mar 26, 2015 1:55 PM

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Answer 1

bdbc7 Author

Level 1

5 points

Mar 26, 2015 6:01 PM in response to bdbc7

Finally got issue solved by deleting the associated Garmin Connect Mobile app and reinstalling thereby deleting any association between my iPhone and my Garmin Fenix 3. My phone would also not let me update the app to the most recent build so by completing deleting, I was able to download the current version of the app and start the entire connection program over again. By doing this, my phone was able to then recognize the device and pair properly. I hope it was worth all this effort. Thx all.

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Answer 2

deggie

Level 10

167,649 points

Mar 26, 2015 3:27 PM in response to bdbc7

Try Settings > General > Reset > Reset Network Settings

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Answer 3

Mar 26, 2015 3:59 PM in response to bdbc7

Have you put the Fenix into Pairing mode?

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Answer 4

bdbc7 Author

Level 1

5 points

Mar 26, 2015 4:34 PM in response to deggie

I did a Reset All Settings and a Reset Network Settings to no avail.

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Answer 5

bdbc7 Author

Level 1

5 points

Mar 26, 2015 4:37 PM in response to Lawrence Finch

Sorry...should have replied to both in same posts. Yes, the Fenix was in pairing mode. I also have reset the iPhone by pushing sleep and home button simultaneously as well as power both phone and watch off and on multiple times. I even took the drastic step last night of upgrading my iPhone software to the new version 8.2. Thanks for suggestions but nothing working yet.

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Answer 6

Piet59

Level 1

8 points

Aug 1, 2015 3:37 AM in response to bdbc7

I am using fenix 3 for a month now, very happy in general. Numerous fenix 3 updates since purchase, now on most recent 4.20, installed yesterday. BT initially ok, but lost over night. Connect, pairing no longer possible. Removing from connect account didn't help. Connect app re-installation as described above didn't help either. Powering off and on fenix 3 brought back BT and allowed re-pairing (maybe after app re-install). Looks like full power off/on recommended after software updates.

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Answer 7

Jan 7, 2016 4:50 PM in response to bdbc7

HI, does Garmin Fenix 3 pair with iPad 2.. I tried and does not pair.

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Answer 8

Jan 7, 2016 5:01 PM in response to TrendyGazoo

It should, but you have to put the Garmin into Pairing mode. If it doesn't consult the Garmin manual.

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Answer 9

Jan 18, 2016 6:40 AM in response to bdbc7

Thanks for take the time to write the solution... works perfect ➕

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Answer 10

Jul 20, 2016 9:50 PM in response to bdbc7

Simple answer to this, all you have to do is restart the app and make sure your Fenix 3 is in pairing mode then the Garmin App should ask for the pairing code. No need to uninstall and reinstall. Hope this helps.

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Answer 11

Jul 21, 2016 2:27 AM in response to bdbc7

.

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Answer 12

Jul 21, 2016 2:29 AM in response to DarkHorse0916

The CORRECT answer was posted by bdbc7 over a year ago: Re: Bluetooth device stopped connecting so used Forget This Device so could pair again but now iPhone is not seeing device. I reset all settings on iPhone and did factory reset on device and still not showing up. Other phones can see my device.

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Answer 13

Aug 2, 2016 7:54 AM in response to DarkHorse0916

I've been having this exact same problem too. The fenix 3 would lose connection and when i went into bluetooth there was a spinning gear and i couldn't unlink any associated bit of kit. I tried the usual sliding the phone into and out of airplane mode but this would only switch the wifi on and off. I tried hard resets, restired the phoen several times and then upgraded the iphone IOS 9.3.3 and even beta tested the ios 10!!! I went to the iphone genius bar and they tried all that too. Long story short is that it is (in my opinion) a connect issue.

The simple fix i have found is just to open the connect app. go to your device and it'll say that bluetooth is not on etc. Close the app and swipe up to remove it from multitasking. Then reopen it. Your device should now be connected. Crazy really.

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