How do I get sound back for my Apple TV

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Level 1

4 points

How do I get sound back for my Apple TV

I have just updated the software on my 3rd generation Apple TV and cannot get the sound. It shows the video OK, a TV programme on iPlayer, but no sound. I have checked the connection, checked that the Mac, TV and receiver volumes are all unmated, tried force restarting the Apple TV, tried changing Audio to 16 and turning Dolby Off all to no avail.

iMac (21.5-inch, Late 2013), OS X Mavericks (10.9.5), 3rd generation Apple TV

Posted on Mar 26, 2015 1:51 PM

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Answer 1

Best reply

Winston Churchill

Level 10

122,487 points

Mar 26, 2015 2:05 PM in response to Elaine Sav

Welcome to the Apple Community.

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore)

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Answer 2

Elaine Sav Author

Level 1

4 points

Mar 26, 2015 2:17 PM in response to Winston Churchill

Thank you so much. I had, just before I picked up your answer, unplugged the Apple TV and plugged it back in again and that seems to have done the job. Usual answer, I suppose, when in doubt unplug and start again!

Many thanks

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