iPad, Apple ID, iCloud

Question

Anke63 Author

Level 1

8 points

iPad, Apple ID, iCloud

Hi,

I gave an iPad to my mother for her to watch videos and fotos from her grand-grandchild.

I made her an e-mail adress to send the videos and fotos to her iPad by mail.

I made her an account on icloud with password

Someone changed the apple ID on the iPad and I do not have the password to change it back.

I tried to reset the whole iPad, but to do that, I have to have the password that I do not have.

Every time I open the iPad, it ask me for the password I do not have.

What can I do???

Thanks a lot

Anke

Posted on Mar 26, 2015 2:09 PM

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Answer 1

Ethan7988

Level 4

1,749 points

Mar 26, 2015 2:30 PM in response to Anke63

Its called Activation Lock. It makes devices worthless to thieves. You'll need the password for the Apple ID used to set up the device.

-Ethan

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Answer 2

Anke63 Author

Level 1

8 points

Mar 26, 2015 2:37 PM in response to Ethan7988

what if I do not have????

Do I have to throw it away?!? It has to be a way to reset the whole iPad...?!!

Just to explain:

The iPad is my mothers. My mother died and in the household has been many changes, including people to stay with my father.

I do not know who changed the apple ID and I do not have a chance to ask someone.

Is there really no way??

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Answer 3

Ethan7988

Level 4

1,749 points

Mar 26, 2015 2:38 PM in response to Anke63

I'm assuming because the Apple ID that it is prompting you with is not your own, you purchased the device from someone other than Apple. If you cannot contact them, and ask them to follow theseinstructions, the device is unfortunately, worthless to you.

-Ethan

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Answer 4

Philly_Phan

Level 7

20,707 points

Mar 26, 2015 2:49 PM in response to Anke63

It's called an "activation lock." It's an anti-theft mechanism. It makes the iPad/iPod/iPhone worthless to a thief. Having said that, there are issues faced by legitimate owners. In those instances, Apple will remove the lock if AND ONLY IF the owner provides a government photo ID and incontrovertible proof (i.e., proof that will hold up in court) that he/she is the owner. This proof must be trackable back to the original owner.

If an Apple Store is convenient, make an appointment with the resident "Genius." Otherwise, you must ship the device to Apple. To make arrangements, call 800-275-2273 in the U.S.A. and I think Canada.

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