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Mar 29, 2015 11:51 AM in response to Tommelzby Allen A,Hi Tommelz,
The article linked below details a number of troubleshooting steps that can help restore functionality to your iPhone's receiver.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
https://support.apple.com/en-us/HT203800Cheers,
Allen
