cannot install iTunes, Windows 7; error 7

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cannot install iTunes, Windows 7; error 7

I downloaded the last iTunes update and since then, have not been able to open iTunes. I have followed the instructions from the community posts about uninstalling iTunes and all the ancillary programs several times and still cannot open iTunes. Each time I reinstall, I get an error message about the Apple Mobile Device Support and the install stalls. I cannot get past it. If I hit ignore and let the install finish, I end up with error message iTunes not installed correctly, please reinstall Error 7.

I run Windows 7 on a Toshiba Satellite laptop. All of my Windows updates are current.

Please help. I can't back up my iPhone b/c my settings are for backup on computer. I cannot backup on cloud b/c of this. Because I cannot backup, I have updated my software on the phone yet.

In backup/upgrade limbo.

iPhone 6 Plus, iOS 8.1.2

Posted on Mar 26, 2015 5:47 PM

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Answer 1

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turingtest2

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272,761 points

Apr 3, 2015 4:30 PM in response to ladyaggie99

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

tt2

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Answer 2

ladyaggie99 Author

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Apr 3, 2015 4:31 PM in response to ladyaggie99

Thanks so much. Downloading the version for older video cards from the direct link fixed my issue.

You saved my phone!!!!

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Answer 3

turingtest2

Level 10

272,761 points

Apr 3, 2015 4:34 PM in response to ladyaggie99

That's good to hear! 🙂

tt2

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Answer 4

mrob222

Level 1

4 points

Aug 5, 2015 3:27 PM in response to ladyaggie99

We were having trouble downloading the new update. Uninstalled all iTunes parts in the order suggested many times, and reinstalled iTunes only to get Error 7. Spoke with support last night. They had us do the same thing. Sill got Error 7. Today spoke with support again to no avail, but they had us contact an Apple Store. After the same result the support from the Apple Store thought of one more thing.

He said to repair Apple Application Support (32-bit), and Apple Application Support (64-bit). Voila! It worked! Hope this helps someone.

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