IOS 8.2 broke my phone

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Level 1

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IOS 8.2 broke my phone

I'm really ****** off. I just bought a brand new iphone 6 because i happend to like apple products. and now not even a month after i get it, I download IOS 8.2 and that very same day my phone crashes and i couldnt turn it on. so i hard reset it and all was good until it happend again an hour later.. and again after that. then it got stuck in recovery mode and i have to restore it to factory setting. all was well once again...for about 5 hours. then it crashed again. there is no other explaination. i've done everything that anywhere says to do. I've never had this problem with anybody else. considering just switching phones and not using apple anymore

iPhone 6, iOS 8.2

Posted on Mar 26, 2015 9:23 PM

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Answer 1

ChrisJ4203

Level 10

230,371 points

Mar 26, 2015 9:32 PM in response to velleryy

What were you doing when the device crashed? When you restored the device, did you restore it from a backup, or did you restore as new? If you restored from backup, have you tried restoring as new? If you restored as new, you can make an appointment at the Genius Bar of the nearest Apple Store to have the device checked, and if determined to have a manufacturing defect, they will more than likely replace it on site.

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Answer 2

velleryy Author

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Mar 26, 2015 11:50 PM in response to ChrisJ4203

i wasnt doing anything. it was simply in my pocket. and now i cant even reset it because its in recovery mode and wont come out nomatter what i do. i restored it like new then put old info on it.

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Answer 3

ChrisJ4203

Level 10

230,371 points

Mar 27, 2015 8:40 AM in response to velleryy

First you say you cannot reset it because it is in recovery mode, then you say you restored it from the backup. Which is it? It almost sounds as if you have some corrupt files in your backup if the problem returned after the restore, which is what I indicated earlier. What happened when you tried to restore it from recovery mode? Is or was your device jailbroken? When you updated the device to iOS 8.2, did you do it through iTunes, or OTA, via the phone? If you are still having problems with Recovery Mode, then make an appointment at the Genius Bar of the nearest Apple store and get some assistance. The device is under warranty.

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Answer 4

velleryy Author

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Mar 27, 2015 11:57 AM in response to ChrisJ4203

ISaid i couldnt restore it at the moment. when it was working i restored it the only way its still working is because its stuck open. If i lock the screen it turns off and wont come back on

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Answer 5

ChrisJ4203

Level 10

230,371 points

Mar 27, 2015 2:11 PM in response to velleryy

Well, then it still isn't working correctly. You can either try to restore it again, or you can make the appointment to have the hardware checked as I indicated earlier.

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