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All replies
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Helpful answers
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Mar 27, 2015 8:23 AM in response to 26bosmanby rkaufmann87,An EtreCheck report of your system may turn up some clues. Please download and post the report, you can get it by clicking http://www.etresoft.com/etrecheck
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Mar 27, 2015 9:34 AM in response to rkaufmann87by 26bosman,Here it is......Any good clues there???
EtreCheck version: 2.1.8 (121)
Report generated 27 March 2015 16:22:39 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
iMac (21.5-inch, Mid 2011) (Technical Specifications)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
OS X 10.9.5 (13F1066) - Time since boot: 7:24:48
WDC WD5000AAKS-402AA0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (348.00 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H
Logitech USB Receiver
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Samsung M3 Portable Samsung M3 Portable 1 TB
EFI (disk1s1) <not mounted> : 210 MB
SAMSUNG (disk1s2) /Volumes/SAMSUNG : 999.86 GB (886.87 GB free)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/System/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6) [Click for support]
[loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]
[not loaded] jp.plentycom.driver.SteerMouse (4.1.3 - SDK 10.7) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[running] com.Logitech.Control Center.Daemon.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.rim.BBAlbumArtCacher.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[failed] com.wondershare.mobilegodaemon.plist [Click for support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SteerMouse Manager UNKNOWN (missing value)
Sony Ericsson Bridge Helper Application (/Users/[redacted]/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)
KiesAgent Application Hidden (/Users/[redacted]/.Trash/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
JavaAppletPlugin: Version: Java 8 Update 31 Check version
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Logitech Control Center [Click for support]
SteerMouse [Click for support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 151.25 GB
Destinations:
SAMSUNG [Local]
Total size: 999.86 GB
Total number of backups: 46
Oldest backup: 2015-02-07 22:15:52 +0000
Last backup: 2015-03-27 15:29:23 +0000
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 151.25 GB X 3)
2% WindowServer
0% BBLaunchAgent
0% dpd
117 MB com.apple.WebKit.WebContent
86 MB Safari
39 MB WindowServer
34 MB com.apple.WebKit.Networking
34 MB mds
Virtual Memory Information: ℹ️
39 MB Free RAM
1.49 GB Active RAM
1.46 GB Inactive RAM
914 MB Wired RAM
761 MB Page-ins
42 MB Page-outs
Mar 27, 2015, 08:56:11 AM Self test - passed
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Mar 27, 2015 9:51 AM in response to 26bosmanby rkaufmann87,I suspect your issue is directly related to having CleanMyMac installed. This app is considered malware by many experienced users on these forums. OS X is not like MS Windows that requires third party add-on's to operate well. Just the opposite, if OS X is left alone and updated regularly using the Mac App Store's update function it tends to run extremely well for years.
I also noted your iMac appears to be starved for RAM, it has the original 4GB of RAM in it. You machine can accommodate up-to 32GB of RAM. However prior to upgrading the RAM first locate the uninstall instructions for CleanMyMac and fully remove it. Then run another EtreCheck report and look for any hints of CleanMyMac. If you see any then it's not fully uninstalled. After that has been fully uninstalled then check your machine for performance, if the performance is still slow then run another EtreCheck report and post here and then we can tell if a RAM upgrade is recommended or not.
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Mar 27, 2015 10:05 AM in response to 26bosmanby babowa,★HelpfulAbsolutely second rkaufmann's suggestions: get rid of anything MacPaw and increase the RAM.
Additionally, I would prune my User Login Items (System Preferences > Users & Groups) of anything that isn't absolutely necessary - most of it can be launched if/when you actually need it. The more items > the longer the startup into your user account.
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Mar 27, 2015 10:58 AM in response to babowaby 26bosman,On it now guys.
I'll report back.
Many thanks
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Mar 27, 2015 11:15 AM in response to 26bosmanby 26bosman,Here's the latest report.....
Thanks again for your advice guys......
EtreCheck version: 2.1.8 (121)
Report generated 27 March 2015 18:08:18 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
iMac (21.5-inch, Mid 2011) (Technical Specifications)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
OS X 10.9.5 (13F1066) - Time since boot: 9:10:58
WDC WD5000AAKS-402AA0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (348.04 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H
Logitech USB Receiver
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Samsung M3 Portable Samsung M3 Portable 1 TB
EFI (disk1s1) <not mounted> : 210 MB
SAMSUNG (disk1s2) /Volumes/SAMSUNG : 999.86 GB (886.86 GB free)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/System/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6) [Click for support]
[loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]
[not loaded] jp.plentycom.driver.SteerMouse (4.1.3 - SDK 10.7) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[running] com.Logitech.Control Center.Daemon.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.rim.BBAlbumArtCacher.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[failed] com.wondershare.mobilegodaemon.plist [Click for support]
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
JavaAppletPlugin: Version: Java 8 Update 31 Check version
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Logitech Control Center [Click for support]
SteerMouse [Click for support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 151.21 GB
Destinations:
SAMSUNG [Local]
Total size: 999.86 GB
Total number of backups: 46
Oldest backup: 2015-02-07 22:15:52 +0000
Last backup: 2015-03-27 17:31:50 +0000
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 151.21 GB X 3)
2% WindowServer
2% com.apple.WebKit.Plugin.64
0% BBLaunchAgent
0% dpd
189 MB com.apple.WebKit.Plugin.64
159 MB softwareupdated
87 MB Safari
70 MB com.apple.WebKit.WebContent
69 MB ocspd
Virtual Memory Information: ℹ️
43 MB Free RAM
1.51 GB Active RAM
1.47 GB Inactive RAM
942 MB Wired RAM
1.09 GB Page-ins
44 MB Page-outs
Mar 27, 2015, 08:56:11 AM Self test - passed
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Mar 27, 2015 11:36 AM in response to 26bosmanby rkaufmann87,★HelpfulGood job, I don't see evidence of CleanMyMac any more however the computer is still starved for RAM. Purchase RAM from either Crucial (buy direct from them) or from OWC (www.macsales.com). Crucial tends to be less expensive however OWC will give you a trade in value on old RAM if you want to use that. ONLY purchase RAM from these two reliable vendors, iMacs are extremely sensitive to RAM and many inexperienced users have issues when they purchase "value" RAM which makes no sense to me.
When you buy a Mac you pay a lot of money for the quality, so shy does it make sense to add cheap RAM or peripherals? I get the same confusion when I see a guy driving a Ferrari and he's at an Arco station putting in gas.....
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Mar 27, 2015 11:47 AM in response to rkaufmann87by 26bosman,Thanks for the advice.
i Live in the UK so I'll look for good quality RAM here. Is it easy to install?
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Mar 27, 2015 12:46 PM in response to 26bosmanby babowa,It's easy - take a look here under your model:
https://support.apple.com/en-us/HT1423#1
If you're in the UK, I'd go with Crucial (OWC will ship, but the costs would probably be too high).
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Mar 27, 2015 12:58 PM in response to 26bosmanby rkaufmann87,26bosman wrote:
Thanks for the advice.
i Live in the UK so I'll look for good quality RAM here. Is it easy to install?
Babowa is correct about buying from Crucial directly. Installing RAM in a 27" iMac is amazingly simple. Locate your model OWC's website and follow the install video.
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Mar 27, 2015 1:11 PM in response to rkaufmann87by 26bosman,You guys have been great. Really helpful and clear information. Thank you.
One last question please.
How much RAM should I buy?
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Mar 27, 2015 1:20 PM in response to 26bosmanby rkaufmann87,I would purchase either 8 or 16GB. If you buy 16GB then at a later date you can upgrade to 32GB if that is every necessary.
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Mar 27, 2015 1:41 PM in response to 26bosmanby 26bosman,Sorry,
Confused as to what exactly i need to buy.
Can you advise please from this.....
http://uk.crucial.com/gbr/en/compatible-upgrade-for/Apple/imac-%2821*5-and-27-in ch%2C-mid-2011%29