26bosman

Q: Slow Responses Initially

My wife and I both have our individual accounts on 1 iMac.

When I switch to my account after my wife has logged into hers, my wallpaper picture initially covers only about two thirds of the screen. After about a minute, it expands to cover the full screen. Also, when I switch to my account, the internet is connected but is very slow for about 2 minutes. after this time it is fine.

Anyone got any ideas on how to speed up these 2, initially slow responses?

 

I am running Mavericks OSX 10.9.5.

 

Many thanks in anticipation.

 

Andy

iMac, Mac OS X (10.6.8)

Posted on Mar 27, 2015 8:19 AM

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Q: Slow Responses Initially

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  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 27, 2015 8:23 AM in response to 26bosman
    Level 9 (58,746 points)
    Photos for Mac
    Mar 27, 2015 8:23 AM in response to 26bosman

    An EtreCheck report of your system may turn up some clues. Please download and post the report, you can get it by clicking http://www.etresoft.com/etrecheck

  • by 26bosman,

    26bosman 26bosman Mar 27, 2015 9:34 AM in response to rkaufmann87
    Level 1 (0 points)
    Mar 27, 2015 9:34 AM in response to rkaufmann87

    Here it is......Any good clues there???

     

    EtreCheck version: 2.1.8 (121)

    Report generated 27 March 2015 16:22:39 GMT

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        iMac (21.5-inch, Mid 2011) (Technical Specifications)

        iMac - model: iMac12,1

        1 2.5 GHz Intel Core i5 CPU: 4-core

        4 GB RAM Upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        AMD Radeon HD 6750M - VRAM: 512 MB

            iMac 1920 x 1080

     

    System Software: ℹ️

        OS X 10.9.5 (13F1066) - Time since boot: 7:24:48

     

    Disk Information: ℹ️

        WDC WD5000AAKS-402AA0 disk0 : (500.11 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (348.00 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5680H 

     

    USB Information: ℹ️

        Logitech USB Receiver

        Apple Internal Memory Card Reader

        Apple Computer, Inc. IR Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

        Samsung M3 Portable Samsung M3 Portable 1 TB

            EFI (disk1s1) <not mounted> : 210 MB

            SAMSUNG (disk1s2) /Volumes/SAMSUNG : 999.86 GB (886.87 GB free)

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /System/Library/Extensions

        [loaded]    com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6) [Click for support]

        [loaded]    com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]

        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

        [not loaded]    jp.plentycom.driver.SteerMouse (4.1.3 - SDK 10.7) [Click for support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]

     

    Launch Agents: ℹ️

        [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]

        [running]    com.citrix.ReceiverHelper.plist [Click for support]

        [running]    com.citrix.ServiceRecords.plist [Click for support]

        [running]    com.Logitech.Control Center.Daemon.plist [Click for support]

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

        [running]    com.rim.BBAlbumArtCacher.plist [Click for support]

        [running]    com.rim.BBLaunchAgent.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

        [running]    com.rim.BBDaemon.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

        [failed]    com.wondershare.mobilegodaemon.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        SteerMouse Manager    UNKNOWN  (missing value)

        Sony Ericsson Bridge Helper    Application  (/Users/[redacted]/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

        KiesAgent    Application Hidden (/Users/[redacted]/.Trash/Kies.app/Contents/MacOS/KiesAgent.app)

        fuspredownloader    Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

        HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

     

    Internet Plug-ins: ℹ️

        JavaAppletPlugin: Version: Java 8 Update 31 Check version

        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

        Default Browser: Version: 537 - SDK 10.9

        CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

        iPhotoPhotocast: Version: 7.0 - SDK 10.7

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Java  [Click for support]

        Logitech Control Center  [Click for support]

        SteerMouse  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 151.25 GB

        Destinations:

            SAMSUNG [Local]

            Total size: 999.86 GB

            Total number of backups: 46

            Oldest backup: 2015-02-07 22:15:52 +0000

            Last backup: 2015-03-27 15:29:23 +0000

            Size of backup disk: Adequate

                Backup size 999.86 GB > (Disk used 151.25 GB X 3)

     

    Top Processes by CPU: ℹ️

             2%    WindowServer

             0%    BBLaunchAgent

             0%    dpd

     

    Top Processes by Memory: ℹ️

        117 MB    com.apple.WebKit.WebContent

        86 MB    Safari

        39 MB    WindowServer

        34 MB    com.apple.WebKit.Networking

        34 MB    mds

     

    Virtual Memory Information: ℹ️

        39 MB    Free RAM

        1.49 GB    Active RAM

        1.46 GB    Inactive RAM

        914 MB    Wired RAM

        761 MB    Page-ins

        42 MB    Page-outs

     

    Diagnostics Information: ℹ️

        Mar 27, 2015, 08:56:11 AM    Self test - passed

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 27, 2015 9:51 AM in response to 26bosman
    Level 9 (58,746 points)
    Photos for Mac
    Mar 27, 2015 9:51 AM in response to 26bosman

    I suspect your issue is directly related to having CleanMyMac installed. This app is considered malware by many experienced users on these forums. OS X is not like MS Windows that requires third party add-on's to operate well. Just the opposite, if OS X is left alone and updated regularly using the Mac App Store's update function it tends to run extremely well for years.

     

    I also noted your iMac appears to be starved for RAM, it has the original 4GB of RAM in it. You machine can accommodate up-to 32GB of RAM. However prior to upgrading the RAM first locate the uninstall instructions for CleanMyMac and fully remove it. Then run another EtreCheck report and look for any hints of CleanMyMac. If you see any then it's not fully uninstalled. After that has been fully uninstalled then check your machine for performance, if the performance is still slow then run another EtreCheck report and post here and then we can tell if a RAM upgrade is recommended or not.

  • by babowa,Helpful

    babowa babowa Mar 27, 2015 10:05 AM in response to 26bosman
    Level 7 (32,117 points)
    iPad
    Mar 27, 2015 10:05 AM in response to 26bosman

    Absolutely second rkaufmann's suggestions: get rid of anything MacPaw and increase the RAM.

     

    Additionally, I would prune my User Login Items (System Preferences > Users & Groups) of anything that isn't absolutely necessary - most of it can be launched if/when you actually need it. The more items > the longer the startup into your user account.

  • by 26bosman,

    26bosman 26bosman Mar 27, 2015 10:58 AM in response to babowa
    Level 1 (0 points)
    Mar 27, 2015 10:58 AM in response to babowa

    On it now guys.

    I'll report back.

    Many thanks

  • by 26bosman,

    26bosman 26bosman Mar 27, 2015 11:15 AM in response to 26bosman
    Level 1 (0 points)
    Mar 27, 2015 11:15 AM in response to 26bosman

    Here's the latest report.....

    Thanks again for your advice guys......

     

    EtreCheck version: 2.1.8 (121)

    Report generated 27 March 2015 18:08:18 GMT

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        iMac (21.5-inch, Mid 2011) (Technical Specifications)

        iMac - model: iMac12,1

        1 2.5 GHz Intel Core i5 CPU: 4-core

        4 GB RAM Upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        AMD Radeon HD 6750M - VRAM: 512 MB

            iMac 1920 x 1080

     

    System Software: ℹ️

        OS X 10.9.5 (13F1066) - Time since boot: 9:10:58

     

    Disk Information: ℹ️

        WDC WD5000AAKS-402AA0 disk0 : (500.11 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (348.04 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5680H 

     

    USB Information: ℹ️

        Logitech USB Receiver

        Apple Internal Memory Card Reader

        Apple Computer, Inc. IR Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

        Samsung M3 Portable Samsung M3 Portable 1 TB

            EFI (disk1s1) <not mounted> : 210 MB

            SAMSUNG (disk1s2) /Volumes/SAMSUNG : 999.86 GB (886.86 GB free)

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /System/Library/Extensions

        [loaded]    com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6) [Click for support]

        [loaded]    com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]

        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

        [not loaded]    jp.plentycom.driver.SteerMouse (4.1.3 - SDK 10.7) [Click for support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]

     

    Launch Agents: ℹ️

        [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]

        [running]    com.citrix.ReceiverHelper.plist [Click for support]

        [running]    com.citrix.ServiceRecords.plist [Click for support]

        [running]    com.Logitech.Control Center.Daemon.plist [Click for support]

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

        [running]    com.rim.BBAlbumArtCacher.plist [Click for support]

        [running]    com.rim.BBLaunchAgent.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

        [running]    com.rim.BBDaemon.plist [Click for support]

     

    User Launch Agents: ℹ️

        [failed]    com.wondershare.mobilegodaemon.plist [Click for support]

     

    User Login Items: ℹ️

        HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

     

    Internet Plug-ins: ℹ️

        JavaAppletPlugin: Version: Java 8 Update 31 Check version

        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

        Default Browser: Version: 537 - SDK 10.9

        CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

        iPhotoPhotocast: Version: 7.0 - SDK 10.7

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Java  [Click for support]

        Logitech Control Center  [Click for support]

        SteerMouse  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 151.21 GB

        Destinations:

            SAMSUNG [Local]

            Total size: 999.86 GB

            Total number of backups: 46

            Oldest backup: 2015-02-07 22:15:52 +0000

            Last backup: 2015-03-27 17:31:50 +0000

            Size of backup disk: Adequate

                Backup size 999.86 GB > (Disk used 151.21 GB X 3)

     

    Top Processes by CPU: ℹ️

             2%    WindowServer

             2%    com.apple.WebKit.Plugin.64

             0%    BBLaunchAgent

             0%    dpd

     

    Top Processes by Memory: ℹ️

        189 MB    com.apple.WebKit.Plugin.64

        159 MB    softwareupdated

        87 MB    Safari

        70 MB    com.apple.WebKit.WebContent

        69 MB    ocspd

     

    Virtual Memory Information: ℹ️

        43 MB    Free RAM

        1.51 GB    Active RAM

        1.47 GB    Inactive RAM

        942 MB    Wired RAM

        1.09 GB    Page-ins

        44 MB    Page-outs

     

    Diagnostics Information: ℹ️

        Mar 27, 2015, 08:56:11 AM    Self test - passed

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Mar 27, 2015 11:36 AM in response to 26bosman
    Level 9 (58,746 points)
    Photos for Mac
    Mar 27, 2015 11:36 AM in response to 26bosman

    Good job, I don't see evidence of CleanMyMac any more however the computer is still starved for RAM. Purchase RAM from either Crucial (buy direct from them) or from OWC (www.macsales.com). Crucial tends to be less expensive however OWC will give you a trade in value on old RAM if you want to use that. ONLY purchase RAM from these two reliable vendors, iMacs are extremely sensitive to RAM and many inexperienced users have issues when they purchase "value" RAM which makes no sense to me.

     

    When you buy a Mac you pay a lot of money for the quality, so shy does it make sense to add cheap RAM or peripherals? I get the same confusion when I see a guy driving a Ferrari and he's at an Arco station putting in gas.....

  • by 26bosman,

    26bosman 26bosman Mar 27, 2015 11:47 AM in response to rkaufmann87
    Level 1 (0 points)
    Mar 27, 2015 11:47 AM in response to rkaufmann87

    Thanks for the advice.

    i Live in the UK so I'll look for good quality RAM here. Is it easy to install?

  • by babowa,

    babowa babowa Mar 27, 2015 12:46 PM in response to 26bosman
    Level 7 (32,117 points)
    iPad
    Mar 27, 2015 12:46 PM in response to 26bosman

    It's easy - take a look here under your model:

     

    https://support.apple.com/en-us/HT1423#1

     

    If you're in the UK, I'd go with Crucial (OWC will ship, but the costs would probably be too high).

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 27, 2015 12:58 PM in response to 26bosman
    Level 9 (58,746 points)
    Photos for Mac
    Mar 27, 2015 12:58 PM in response to 26bosman

    26bosman wrote:

     

    Thanks for the advice.

    i Live in the UK so I'll look for good quality RAM here. Is it easy to install?

     

    Babowa is correct about buying from Crucial directly. Installing RAM in a 27" iMac is amazingly simple. Locate your model OWC's website and follow the install video.

     

    http://eshop.macsales.com/installvideos/

  • by 26bosman,

    26bosman 26bosman Mar 27, 2015 1:11 PM in response to rkaufmann87
    Level 1 (0 points)
    Mar 27, 2015 1:11 PM in response to rkaufmann87

    You guys have been great. Really helpful and clear information. Thank you.

    One last question please.

    How much RAM should I buy?

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 27, 2015 1:20 PM in response to 26bosman
    Level 9 (58,746 points)
    Photos for Mac
    Mar 27, 2015 1:20 PM in response to 26bosman

    I would purchase either 8 or 16GB. If you buy 16GB then at a later date you can upgrade to 32GB if that is every necessary.

  • by 26bosman,

    26bosman 26bosman Mar 27, 2015 1:27 PM in response to rkaufmann87
    Level 1 (0 points)
    Mar 27, 2015 1:27 PM in response to rkaufmann87

    Thank you. I'll get some.

    cheers,

     

    Andy

  • by 26bosman,

    26bosman 26bosman Mar 27, 2015 1:41 PM in response to 26bosman
    Level 1 (0 points)
    Mar 27, 2015 1:41 PM in response to 26bosman

    Sorry,

    Confused as to what exactly i need to buy.

    Can you advise please from this.....

     

    http://uk.crucial.com/gbr/en/compatible-upgrade-for/Apple/imac-%2821*5-and-27-in ch%2C-mid-2011%29

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