Slow Responses Initially

Question

Level 1

16 points

Slow Responses Initially

My wife and I both have our individual accounts on 1 iMac.

When I switch to my account after my wife has logged into hers, my wallpaper picture initially covers only about two thirds of the screen. After about a minute, it expands to cover the full screen. Also, when I switch to my account, the internet is connected but is very slow for about 2 minutes. after this time it is fine.

Anyone got any ideas on how to speed up these 2, initially slow responses?

I am running Mavericks OSX 10.9.5.

Many thanks in anticipation.

Andy

iMac, Mac OS X (10.6.8)

Posted on Mar 27, 2015 8:19 AM

Reply

Answer 1

rkaufmann87

Level 10

140,532 points

Mar 27, 2015 8:23 AM in response to 26bosman

An EtreCheck report of your system may turn up some clues. Please download and post the report, you can get it by clicking http://www.etresoft.com/etrecheck

Reply

Answer 2

26bosman Author

Level 1

16 points

Mar 27, 2015 9:34 AM in response to rkaufmann87

Here it is......Any good clues there???

EtreCheck version: 2.1.8 (121)

Report generated 27 March 2015 16:22:39 GMT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.9.5 (13F1066) - Time since boot: 7:24:48

Disk Information: ℹ️

WDC WD5000AAKS-402AA0 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (348.00 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5680H

USB Information: ℹ️

Logitech USB Receiver

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Samsung M3 Portable Samsung M3 Portable 1 TB

EFI (disk1s1) <not mounted> : 210 MB

SAMSUNG (disk1s2) /Volumes/SAMSUNG : 999.86 GB (886.87 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6) [Click for support]

[loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

[not loaded] jp.plentycom.driver.SteerMouse (4.1.3 - SDK 10.7) [Click for support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]

Launch Agents: ℹ️

[loaded] com.citrix.AuthManager_Mac.plist [Click for support]

[running] com.citrix.ReceiverHelper.plist [Click for support]

[running] com.citrix.ServiceRecords.plist [Click for support]

[running] com.Logitech.Control Center.Daemon.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.rim.BBAlbumArtCacher.plist [Click for support]

[running] com.rim.BBLaunchAgent.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] com.rim.BBDaemon.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

[failed] com.wondershare.mobilegodaemon.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SteerMouse Manager UNKNOWN (missing value)

Sony Ericsson Bridge Helper Application (/Users/[redacted]/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

KiesAgent Application Hidden (/Users/[redacted]/.Trash/Kies.app/Contents/MacOS/KiesAgent.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 8 Update 31 Check version

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Logitech Control Center [Click for support]

SteerMouse [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 151.25 GB

Destinations:

SAMSUNG [Local]

Total size: 999.86 GB

Total number of backups: 46

Oldest backup: 2015-02-07 22:15:52 +0000

Last backup: 2015-03-27 15:29:23 +0000

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 151.25 GB X 3)

Top Processes by CPU: ℹ️

2% WindowServer

0% BBLaunchAgent

0% dpd

Top Processes by Memory: ℹ️

117 MB com.apple.WebKit.WebContent

86 MB Safari

39 MB WindowServer

34 MB com.apple.WebKit.Networking

34 MB mds

Virtual Memory Information: ℹ️

39 MB Free RAM

1.49 GB Active RAM

1.46 GB Inactive RAM

914 MB Wired RAM

761 MB Page-ins

42 MB Page-outs

Diagnostics Information: ℹ️

Mar 27, 2015, 08:56:11 AM Self test - passed

Reply

Answer 3

rkaufmann87

Level 10

140,532 points

Mar 27, 2015 9:51 AM in response to 26bosman

I suspect your issue is directly related to having CleanMyMac installed. This app is considered malware by many experienced users on these forums. OS X is not like MS Windows that requires third party add-on's to operate well. Just the opposite, if OS X is left alone and updated regularly using the Mac App Store's update function it tends to run extremely well for years.

I also noted your iMac appears to be starved for RAM, it has the original 4GB of RAM in it. You machine can accommodate up-to 32GB of RAM. However prior to upgrading the RAM first locate the uninstall instructions for CleanMyMac and fully remove it. Then run another EtreCheck report and look for any hints of CleanMyMac. If you see any then it's not fully uninstalled. After that has been fully uninstalled then check your machine for performance, if the performance is still slow then run another EtreCheck report and post here and then we can tell if a RAM upgrade is recommended or not.

Reply

Answer 4

babowa

Level 9

78,103 points

Mar 27, 2015 10:05 AM in response to 26bosman

Absolutely second rkaufmann's suggestions: get rid of anything MacPaw and increase the RAM.

Additionally, I would prune my User Login Items (System Preferences > Users & Groups) of anything that isn't absolutely necessary - most of it can be launched if/when you actually need it. The more items > the longer the startup into your user account.

Reply

Answer 5

26bosman Author

Level 1

16 points

Mar 27, 2015 10:58 AM in response to babowa

On it now guys.

I'll report back.

Many thanks

Reply

Answer 6

26bosman Author

Level 1

16 points

Mar 27, 2015 11:15 AM in response to 26bosman

Here's the latest report.....

Thanks again for your advice guys......

EtreCheck version: 2.1.8 (121)

Report generated 27 March 2015 18:08:18 GMT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.9.5 (13F1066) - Time since boot: 9:10:58

Disk Information: ℹ️

WDC WD5000AAKS-402AA0 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (348.04 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5680H

USB Information: ℹ️

Logitech USB Receiver

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Samsung M3 Portable Samsung M3 Portable 1 TB

EFI (disk1s1) <not mounted> : 210 MB

SAMSUNG (disk1s2) /Volumes/SAMSUNG : 999.86 GB (886.86 GB free)