Bizarre safari problem

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Level 1

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Bizarre safari problem

Hi everyone

In the past few weeks my safari has been acting a bit strange from time to time. I don't think it's the browser it self but it's been going on for a while now. It's annoying and honestly, worrying. This tab just opens up on its own and the little window won't go away no matter how many times I click on ok. Can't do anything with the rest of the browser commands, the only way to get rid of it is force closing it. Has anyone else had this problem? Could it be some kind of malware? Screen shot attached.

MacBook Pro

Posted on Mar 27, 2015 5:34 AM

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Answer 1

Best reply

dominic23

Level 10

83,910 points

Mar 27, 2015 5:50 AM in response to Mia_Mars

This is a scam. Please don’t call the number.

1. Force Quit .

Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.

2. Relaunch Safari holding the shift key down.

3. Turn off wifi and turn it back on.

Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.

4. Safari > Preferences > Security > Privacy

Cookies and website data:

Click “Details” button.

Remove the cookie related to this, if there is one.

For more info:

http://www.adwaremedic.com/kb/scampopups.php

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Answer 2

Mia_Mars Author

Level 1

0 points

Mar 27, 2015 6:41 AM in response to dominic23

Thanks for the quick reply. I'll try this.

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