Issue started on Thursday 3/20. I don't get work email (Exchange 2010) when on the AT&T LTE or 4G network, but it works fine when on WiFi. When phone is on the LTE or 4G AT&T network all other email (verizon, gmail) works, as well as all the other apps update correctly such as FB, TW and LI, but not the work email. When on the AT&T network the work email app does is say "connecting" in the lower message tray and spins the icon but never connects. When on WiFi it works correctly.I've been to my IT, Apple and AT&T all multiple times with no resolution. We deleted/added the account, reset network, soft reboot, etc.Any suggestions?Thanks.

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BrotherRene Author

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iPhone 6 - Exchange email issues on AT&T Network

Issue started on Thursday 3/20. I don't get work email (Exchange 2010) when on the AT&T LTE or 4G network, but it works fine when on WiFi. When phone is on the LTE or 4G AT&T network all other email (verizon, gmail) works, as well as all the other apps update correctly such as FB, TW and LI, but not the work email. When on the AT&T network the work email app does is say "connecting" in the lower message tray and spins the icon but never connects. When on WiFi it works correctly.

I've been to my IT, Apple and AT&T all multiple times with no resolution. We deleted/added the account, reset network, soft reboot, etc.

Any suggestions?

Thanks.

iPhone 6, iOS 8.2, AT&T Network

Posted on Mar 27, 2015 11:52 AM

There are no replies.

iPhone 6 - Exchange email issues on AT&T Network

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