horatius43

Q: My iPhone 4 don't start up, just show the Apple sign and a small line below. Also don't sync through iTunes

Hi, I'm Horacio from Argentina. I have an iPhone 4, shows in iTune as Product type:3.1, and can't start up it, just show the Apple sign and a small line below. Also don't sync through iTunes, but it shows as connected.

My iPhone 4 is working on iOS 7.1.2 and the buildVersion is 11D257

Thanks in advance for any help

Regards

Horacio

iPhone 4, iOS 7.1.2

Posted on Mar 27, 2015 2:28 PM

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Q: My iPhone 4 don't start up, just show the Apple sign and a small line below. Also don't sync through iTunes

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  • Helpful answers

  • by bobby_d,

     bobby_d bobby_d Mar 30, 2015 2:19 PM in response to horatius43
    Level 3 (770 points)
    Mar 30, 2015 2:19 PM in response to horatius43

    Welcome horatius43,

     

    It appears your device is not responding and stuck on a loading screen. Have you created a backup of this device via iCloud or iTunes? If so, you may want to consider restoring the device to factory settings. The following article may help you find a resolution:

     

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

     

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

     

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

    Get more help

    Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.

    If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.

     

     

    Thank you for contributing to Apple Support Communities.

     

    Take care,

    Bobby_D