Activation lock
Hello everyone,
I have a problem with an activation lock on my daughter's iphone 4s...a month ago or so, she made an iCloud account on her phone, but forgot her ID...after update, we were not able to activate the phone, and I've been strugling with this for a month or so...
Let me first summarize all that happened:
1. First she created an ID to use it for downloading apps on appstore...that ID was actually an email address on gmail or hotmail...she's not sure which one was used, since her friend helped her with creating an ID but we have an access to both of those email addresses.
2. After that, maybe few days later, she created an iCloud account, choosing "get a free apple ID" and "get a free iCloud email address" options.
This is where we got lost, she can't remember what did she choose for ID, all we have is a first letter of something that looks like a*****@icloud.com
According to her, this is what we know for sure: password, three security questions and answers, date of birth entered and that she didn't choose a rescue email.
I've contacted USA support by phone and they basically told me they can't help me with this, they opened a case and pointed me to UK/European support phone number. All I need is ID, like I've said I have everything else to prove the phone is ours.
Now, I tried option "Forgot your apple ID" but I'm not sure what email should I put in third line, because If I enter email mentioned in 1. I only get the option to reset that apple ID password.
I desperately need help on this, my daughter is 11 and this was her first iPhone, she got it as a New Years gift and now, unfortunately, it's just an expensive paper weight.
Any help/advice will be highly appreciated, thanks in advance.
Cheers,
Goran.
