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I forgot my security questions and don't know how to change them

I forgot mmy security questions answers and don't know how to change them. Can't buy anything without the question answers.

Posted on Mar 27, 2015 4:08 PM

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1 reply

Mar 27, 2015 4:11 PM in response to Mason2space

If you don't have the option to reset them on the Apple ID webpage, you need to contact Applecare (Account security).





-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)



-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.



-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security



HTH

I forgot my security questions and don't know how to change them

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