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Mar 30, 2015 3:00 PM in response to DaveS1963by judysings,Hi DaveS1963,
First of all, congratulations on the purchase of your new MacBook Air. I understand your daughter downloaded a movie from the iTunes Store but it will not play. Was this a movie rental or a purchased movie? Is it possible that the movie did not completely download? Here are a couple of resources that will explain the process.
About renting movies from the iTunes Store - Apple Support
https://support.apple.com/en-us/HT201611Download past purchases - Apple Support
https://support.apple.com/en-us/HT201272Download previous purchases on Mac or PC
iTunes Store
- Open iTunes and go to the iTunes Store.
- Click Purchased in the Quick Links section.
- Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
- Select Not in My Library to view purchased content that isn't on your computer.
- Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
- Click the Download
icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
You might find the answer to your question below:
- If your download was interrupted, learn how to resume the download.
- Make sure your computer is authorized using the Apple ID that you used for the original purchase.
- Make sure your iPhone, iPad, iPod touch, Apple TV, Mac, or PC is associated with your Apple ID.
- Make sure you’re in a country where iTunes in the Cloud is available.
- If you’re having trouble downloading an item, make sure you can download the item again from iTunes in the Cloud. You might want to sync the content to another device instead.
- If you can't find the item that you purchased in the iTunes Store, report a problem with the item. You can report a problem with a purchase made within the last 90 days.
I hope this information helps ....
- Judy
