Candy crush cannot connect to server

Question

Level 1

6 points

Candy crush cannot connect to server

Hi

I've been having this problem for a few days now. I can play Candy Crush offline but cannot send/request assistance from my Facebook friends. Whenever it tries to send a request i get the error message 'candy crush cannot connect to the server. Please restart or try again later'.

I have updated my ipad air software and restarted it. I can play cc on my windows phone so I know the problem is not with either candy crush/king or with my internet connection. All other games work, including cc soda.

I need to get this fixed as I have reached the end of a chapter and cannot progress.

I'm getting pretty frustrated now so any advice would be appreciated.

Thanks.

iPad Air, iOS 8.2

Posted on Mar 27, 2015 3:50 PM

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Answer 1

poikkeus1

Level 4

2,454 points

Apr 18, 2015 10:08 PM in response to Sezza63

JosieGiggs' fix works perfectly. But if you don't use Facebook (or don't want to use it), you can get fix things by pressing pressing the power button and circular button for five seconds. This is a soft reset, and fixes the Candy Crush problem.

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Answer 2

ssschmidt

Level 5

5,444 points

Mar 27, 2015 3:56 PM in response to JosieGiggs

Based on your statement that "All other games work, including CC Soda", that implies that there is no issue with your iOS device. It must be the Application. So opening a support request with the developer would be the suggestion.

Other than that, you could try deleting and reinstalling the game. I do NOT know if that would delete your progress.

Good luck.

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Answer 3

JosieGiggs Author

Level 1

6 points

Mar 27, 2015 4:18 PM in response to ssschmidt

Thanks 🙂

i didn't want to uninstall the game as my progress wasn't synced and I didn't want to lose my hours of 'work'. (some of the levels are blooming hard!)

However I managed to fix it by going to settings and logging the app out of Facebook, then logging back in.

Sorted. Thanks for taking the time to reply and assist tho.

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Answer 4

Apr 1, 2015 7:26 AM in response to JosieGiggs

JosieGiggs,

Thanks a million for posting this...I was going crazy. Your post helped me.

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Answer 5

Apr 18, 2015 2:54 AM in response to JosieGiggs

Thanks a lot Josie! I've been struggling for a whole week unable to get new boosters and then to access the new chapter! I followed your steps and... it worked fine!!!! Laura (Rome -Italy)

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Answer 6

Sezza63

Level 1

0 points

Apr 18, 2015 8:37 PM in response to JosieGiggs

HI Josie, I have the same issue you were experiencing. It is happening quite frequently. In the past I have just uninstalled and reinsstalled the game, but I strongly suspect I have lost all my accrued boosters when doing this. Would you mind giving me a step by step guide of how you logged out and in of facebook via settings. I have gone into settings and then gone to facebook on the list on the left hand side, then disallowed candy crush to use the app. Then opened candy crush again, then changed the setting to allow candy crush. At the end of all that it still says I cant connect to the server. Is your method different? Any help would be appreciated. Thanks.

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Answer 7

Sezza63

Level 1

0 points

Apr 19, 2015 8:34 PM in response to poikkeus1

Thanks Poikkeus1, I will try that next time it happens. I do use Facebook and I play on an ipad. I'm just not sure exactly how to do JosieGiggs's fix. Are you able to give me a step by step breakdown of how her fix can be done. I'd like to try both ways. Thanks for any help you can offer.

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Answer 8

Apr 19, 2015 10:57 PM in response to Sezza63

Hi Sezza63, the operations described by Josie must be done in FB settings not in the iPad settings.

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Answer 9

JosieGiggs Author

Level 1

6 points

Apr 20, 2015 1:35 AM in response to JosieGiggs

Hi all

I'm so pleased this is helping others. I found it very frustrating so I feel all of your pain lol.

my method was to change the settings within the game.

1. Open candy crush

2. From main menu click on yellow arrow in bottom left hand corner.

3. Press the green settings button.

4. Scroll to the bottom and click on 'log out' next to Facebook logo.

5.Confirm by pressing log out again.

6. Confirm by pressing log out a third time.

7. Press 'connect'. The game will take you to Facebook and back to candy crush automatically.

8. Click 'ok'. Your game will now be synced back to Facebook and should work as normal.

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Answer 10

Sezza63

Level 1

0 points

Apr 20, 2015 2:37 AM in response to JosieGiggs

Thanks so much JosieGiggs, Poikkeus1 and Laura Rome. I have tried both methods and they both work. That's great!!! Now if we could just get the programmers at Kings to remove this annoying bug we can all get back to crushing candies without annoyance. I really appreciate your help guys.

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