Macbook pro 15" early 2013 problems

Question

Macbook pro 15" early 2013 problems

Hey guys!

I'm facing a number of issues with the 2013 MBP 15" that I have, first it was a Wi-Fi Issue, it got fixed after a year. (Thanks apple), Then now since the past 1 year, the computer when I'm using it suddenly freezes and I have to do a hard reboot, and one more issue is that when I try to wake the mac from sleep it just shows nothing and I have to hard reboot it again..After rebooting it'll show me there was a graphics issue and I can report it, I reported it almost a 100 times now. Now I'm really angry, I spent almost 9,000 Dirhams($2450) on this piece of ****. I had an HP which was way better than this, I used it for 5 years without any problems and I bought it for less than $500! So PLEASE APPLE, FIX YOUR ****.

MacBook Pro with Retina display, OS X Yosemite (10.10.2), null

Posted on Mar 28, 2015 4:47 AM

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Answer 1

OGELTHORPE

Level 9

57,305 points

Mar 28, 2015 4:57 AM in response to Fazelesswhite

Have you contacted Apple?

https://support.apple.com/en-us/HT201232

This is a user to user forum with no Apple representatives present.

If you describe your problem in more detail, perhaps you may receive some assistance from other users.

Ciao.

Reply

Answer 2

DonH49

Level 6

16,704 points

Mar 28, 2015 6:06 AM in response to Fazelesswhite

So instead of complaining why not try to zap the pram and do an SMC reset first. Then go to Apple support and check on your EFI and SMC versions to see if you are up to date.

After that if problems persist then call Apple.

Reply

Answer 3

Mar 28, 2015 7:34 AM in response to Fazelesswhite

Here is the crash report!

Anonymous UUID: 4D663A25-7BF8-BA6C-23C4-9E36A8FFE515

Sat Mar 28 15:56:07 2015

*** Panic Report ***

panic(cpu 4 caller 0xffffff7fb2eb4f63): "GPU Panic: [<None>] 3 3 5f 1d 0 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00400700: CFG 0x0fd510de 0x00100406 0xc0000000, BAR0 0x104000000 0xffffff8141a83000 0x0e7150a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.8.6/src/AppleM uxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 4), Frame : Return Address

0xffffff813e8627e0 : 0xffffff803032fe41

0xffffff813e862860 : 0xffffff7fb2eb4f63

0xffffff813e862940 : 0xffffff7fb0e99dd8

0xffffff813e862a00 : 0xffffff7fb11a2e74

0xffffff813e862a40 : 0xffffff7fb0f652b0

0xffffff813e862a90 : 0xffffff7fb0f6424a

0xffffff813e862ad0 : 0xffffff7fb11883d1

0xffffff813e862b40 : 0xffffff7fb114ffe2

0xffffff813e862bd0 : 0xffffff7fb114fdec

0xffffff813e862c40 : 0xffffff7fb114f827

0xffffff813e862cd0 : 0xffffff7fb1184730

0xffffff813e862da0 : 0xffffff7fb1184b57

0xffffff813e862e10 : 0xffffff7fb0fd8791

0xffffff813e862e70 : 0xffffff7fb0fd80fd

0xffffff813e862fc0 : 0xffffff7fb0fd7801

0xffffff813e8630d0 : 0xffffff7fb116a85c

0xffffff813e863130 : 0xffffff7fb1164f49

0xffffff813e8631f0 : 0xffffff7fb11652d3

0xffffff813e863270 : 0xffffff7fb11655a6

0xffffff813e8632c0 : 0xffffff7fb119b727

0xffffff813e863330 : 0xffffff7fb0f86e61

0xffffff813e863350 : 0xffffff7fb0ea0891

0xffffff813e863400 : 0xffffff7fb0e9e39c

0xffffff813e863600 : 0xffffff7fb0e9fb30

0xffffff813e8636d0 : 0xffffff7fb103f9f3

0xffffff813e863710 : 0xffffff7fb1033632

0xffffff813e863740 : 0xffffff7fb10334be

0xffffff813e8637a0 : 0xffffff7fb1035780

0xffffff813e863970 : 0xffffff7fb0e4b83b

0xffffff813e863a00 : 0xffffff7fb0e35987

0xffffff813e863b30 : 0xffffff7fb0e3498b

0xffffff813e863ba0 : 0xffffff7fb0e4c8d4

0xffffff813e863be0 : 0xffffff7fb0dfe7ce

0xffffff813e863c70 : 0xffffff7fb0df6512

0xffffff813e863cb0 : 0xffffff7fb0e4d214

0xffffff813e863d00 : 0xffffff80308b6371

0xffffff813e863d50 : 0xffffff80308fda75

0xffffff813e863dc0 : 0xffffff80303e4f5e

0xffffff813e863e10 : 0xffffff8030333f8c

0xffffff813e863e40 : 0xffffff8030318a93

0xffffff813e863e90 : 0xffffff80303293bd

0xffffff813e863f10 : 0xffffff80304059fa

0xffffff813e863fb0 : 0xffffff8030436ea6

Kernel Extensions in backtrace:

com.apple.iokit.IONDRVSupport(2.4.1)[E5A48E71-70F5-3B01-81D3-C2B037BBE80A]@0xff ffff7fb0e33000->0xffffff7fb0e42fff

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7fb0dec000

dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7fb0b24000

com.apple.driver.AppleMuxControl(3.8.6)[BE610379-FAEA-3E8F-B6AF-F92B70B3C5CD]@0 xffffff7fb2ea6000->0xffffff7fb2eb9fff

dependency: com.apple.driver.AppleGraphicsControl(3.8.6)[76B001B1-30F1-3D72-B264-85D77B254C 2F]@0xffffff7fb2e9e000

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7fb17f9000

dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7fb0b24000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7fb0dec000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[42706EB3-1447-3931-A668-FBAC58AAAA 7A]@0xffffff7fb2ea1000

com.apple.nvidia.driver.NVDAResman(10.0.2)[EFB702DE-5458-35DF-84DA-E0FFC4DCA500 ]@0xffffff7fb0e49000->0xffffff7fb10befff

dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7fb0b24000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[E5A48E71-70F5-3B01-81D3-C2B037BBE80A]@0xff ffff7fb0e33000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7fb0dec000

dependency: com.apple.AppleGraphicsDeviceControl(3.8.6)[957EB27F-7D07-3C40-91F5-9B54652F06E E]@0xffffff7fb0e43000

com.apple.nvidia.driver.NVDAGK100Hal(10.0.2)[DC43029D-568A-3B7C-976B-E922C17F51 43]@0xffffff7fb10ca000->0xffffff7fb1277fff

dependency: com.apple.nvidia.driver.NVDAResman(10.0.2)[EFB702DE-5458-35DF-84DA-E0FFC4DCA500 ]@0xffffff7fb0e49000

dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7fb0b24000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

14C109

Kernel version:

Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64

Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5

Kernel slide: 0x0000000030000000

Kernel text base: 0xffffff8030200000

__HIB text base: 0xffffff8030100000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 39132425316

last loaded kext at 23118989869: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fb2724000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.15.5

com.apple.driver.ApplePlatformEnabler 2.1.7d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.2f6

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 269.25

com.apple.driver.AppleHDAHardwareConfigDriver 269.25

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 269.25

com.apple.GeForce 10.0.2

com.apple.driver.AppleIntelHD4000Graphics 10.0.2

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.IOBluetoothUSBDFU 4.3.2f6

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleMuxControl 3.8.6

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIntelFramebufferCapri 10.0.2

com.apple.nvidia.NVDAStartup 10.0.2

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleBacklight 170.5.0

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.CoreStorageFsck 471.10.6

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AirPort.Brcm4360 910.26.12

com.apple.iokit.IOAHCIBlockStorage 2.7.0

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AppleAHCIPort 3.1.0

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 269.25

com.apple.kext.OSvKernDSPLib 1.15

com.apple.nvidia.driver.NVDAGK100Hal 10.0.2

com.apple.nvidia.driver.NVDAResman 10.0.2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOSurface 97

com.apple.driver.AppleGraphicsControl 3.8.6

com.apple.driver.IOPlatformPluginFamily 5.8.1d38

com.apple.iokit.IOAcceleratorFamily2 156.6

com.apple.AppleGraphicsDeviceControl 3.8.6

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 269.25

com.apple.iokit.IOHDAFamily 269.25

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOBluetoothFamily 4.3.2f6

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.CoreStorage 471.10.6

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 710.55

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 710.4.14

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.159.13.12)

Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports

Serial ATA Device: APPLE SSD SD256E, 251 GB

USB Device: Hub

USB Device: Cruzer U

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Reply

Answer 4

OGELTHORPE

Level 9

57,305 points

Mar 28, 2015 8:49 AM in response to Fazelesswhite

The kernel panic report indicates a GPU problem with your MBP. You will have to get the MBP to an Apple store or an Authorized Apple Service Provider for a free repair. This is notice is applicable:

https://www.apple.com/support/macbookpro-videoissues/

Ciao.

Reply