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All replies
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Helpful answers
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Mar 31, 2015 11:39 AM in response to Debbie76by Rob__T,★HelpfulI just had the same problem but after a bit of digging around discovered it was straightforward to fix. My card had been cancelled after being cloned and after I updated my account started receiving the same message.
It turned out that there was an outstanding balance on my daughter's account (via family sharing) and the fix is to log in to iTunes as that person and go the previous purchases in their account. You will be presented with a message that tells you how much is outstanding, and given the ability to pay it (using the three digit code on the card signature strip for authorisation). Once the balance has been cleared everyone's account springs back to life!
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Mar 31, 2015 12:15 PM in response to Rob__Tby sake899,In my case, I was unable to pay for the previous purchases for my wife's account since the credit card on file had already been closed. Apple asks for the three digit code on the existing (closed) credit card but provides no way of replacing the credit card entirely -- at least, without temporarily disabling Family Sharing.
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Apr 4, 2015 8:48 AM in response to Debbie76by guntherfromvienna,same joke here. credit card valid until 2017, cannot update anything...
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Apr 4, 2015 10:58 PM in response to Debbie76by jcybill,Same. I followed the suggestion of logging in to my son's account and did see that there is an outstanding charge of .99 that came through after my credit card expired. I'm now stuck in a loop... I am unable to update my credit card (I'm the family organizer), I am unable to remove my son and add him back in as he's under 13, and when I'm logged in as him and it asks for the credit card security code, it won't accept the expired card's number. Stuck stuck stuck. Please help!
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Apr 9, 2015 12:31 PM in response to Debbie76by shaynes607,@jcybillI I had the same issue (of course). I was able to log into each of my family members iTunes account > click on "see all" under purchase history. I found one failed purchase. I was them able to re-type the CCV from my current credit card. After that all the updates and pending purchases worked like a charm.
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Apr 11, 2015 3:59 AM in response to shaynes607by jcybill,Unfortunately that wouldn't work for me. I spent 70 minutes on the phone with Apple today and they sorted it for me!
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Apr 14, 2015 8:13 PM in response to Debbie76by zupreme,I had this problem.
There may be other solutions to this but what worked for me was to disable Family Sharing, update my payment info, then re-enable Family Sharing.
I couldn't personally find any other way to save my new card info and make the change actually "stick" without doing this.
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Apr 16, 2015 2:35 AM in response to Debbie76by Theringoshow,TThanks this worked had to remove my wife from the family. I guess apple doesn't like happy homes.
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Apr 18, 2015 5:40 PM in response to travislawtonby BearKlaw1130,That was the problem. It must have to do with an outstanding balance on any of the id's on the family sharing.
Thanks.
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Mar 30, 2016 2:27 PM in response to Debbie76by Vinyl Blue,Everything @Rob__T said was correct, with the exception that it is also possible that the billing error may be tied to a family member's iTunes account and not the actual organizer's iTunes account. You will have to login to each of your Family Member's iTunes accounts that are linked to your Family Sharing to find which has the actual billing alert where your payment information is listed requesting that the billing information be updated.
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Aug 13, 2016 6:02 AM in response to Debbie76by beadswinger,I have this same issue - the iPhone will not update apps, but I can't identify what the billing issue is. Apple iTunes billing support pages indicate that you should be able to see the billing issue, but I can't. From either the iTunes app or from the web, when logged in as the family member with the problem, it does not show any billing issues. The help page claims "If there's a problem with a previous purchase, you'll see a message when you sign in to the iTunes Store or try to make a purchase." but this was not my experience.
We corrected the payment card issues with the family organizer, but this one family member is still broken.