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User profile for user: Polarbear64
Polarbear64 Author
User level: Level 1
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Trying to increase storage capacity reducing photo #'s

I,am,trying,to,increase,storage,capacity.,I've,backed,up,to,WD,My,Cloud.

,I've,deleted,a gazillion photos.,Please,someone,explain,to,me,why,from,home,screen,icon,for,Photos,it,sa ys,I,have,265,photos,and,4,videos...,

but,under,settings,,general,,about,,it,says,I,have,745,photos.,

No,matter,how,many,I,delete,,how,many,shared,photos,I,delete,,no,matter,how,many ,deleted,photos,I,select,and,permanently,delete,-,there,is,always,triple,qty,pho tos,in,the,settings,to,what,is,listed,in,the,photos,section.,Is,this,what's,eati ng,all,my,storage.,I,don't,store,e-mail.,I've,removed,all,my,songs,but,126.,and, I,still,only,have,1.8,GB,of,storage available ,with,a, 16GB,phone.,What,gives??

Posted on Mar 28, 2015 8:15 AM

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User profile for user: CarlAVII
CarlAVII
User level: Community Specialist

Posted on Mar 31, 2015 11:18 AM

Hi Polarbear64,



It may help to force close all open apps, then reset your iPhone.


Force an app to close in iOS

http://support.apple.com/en-us/HT5137


Turn your iOS device off and on (restart) and reset

http://support.apple.com/en-us/HT1430



If you're still seeing mismatching numbers for Photos on your iPhone, the next step would be to reinstall iOS on your device by placing it in Recovery Mode, then choosing Update in iTunes.



  1. Make sure that you have iTunes 12 or later on your computer.
  2. Put your device in recovery mode.
  3. When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.


If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn onhttps://support.apple.com/en-us/HT201412





Regards,

Allen

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User profile for user: CarlAVII
CarlAVII
User level: Community Specialist

Mar 31, 2015 11:18 AM in response to Polarbear64

Hi Polarbear64,



It may help to force close all open apps, then reset your iPhone.


Force an app to close in iOS

http://support.apple.com/en-us/HT5137


Turn your iOS device off and on (restart) and reset

http://support.apple.com/en-us/HT1430



If you're still seeing mismatching numbers for Photos on your iPhone, the next step would be to reinstall iOS on your device by placing it in Recovery Mode, then choosing Update in iTunes.



  1. Make sure that you have iTunes 12 or later on your computer.
  2. Put your device in recovery mode.
  3. When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.


If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn onhttps://support.apple.com/en-us/HT201412





Regards,

Allen

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User profile for user: Polarbear64
Polarbear64 Author
User level: Level 1
0 points

Mar 31, 2015 11:21 AM in response to CarlAVII

Thanks! Wish I had gotten your reply before waiting 2.5 hours in line for a "genius bar" tech at Apple store. He barely listened to my question before half way backing up my contacts and restoring my phone and me losing half of my 712 contacts and voice mail. UGH.... Easy fix and he learned nothing and didn't care to begin with. If they don't know and they usually don't - zap it and start over.

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Trying to increase storage capacity reducing photo #'s

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