Q: Cant connect to FaceTime or imessage
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Mar 31, 2015 6:37 AMby jason269,Hi, avafromkirkcaldy.
Thank you for visiting Apple Support Communities.
I would need a little clarification on the issue you are experiencing with FaceTime and iMessage to provide a better answer. However, it sounds like your are either experiencing an activation issue, an issue with sending iMessages or an issue using FaceTime. Below, I have included troubleshooting articles to cover these scenarios.
If you get an error when trying to activate iMessage or FaceTime
If you can't make or receive FaceTime calls
If you can't send or receive messages on your iPhone, iPad, or iPod touch
-Jason H.
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Mar 31, 2015 6:47 AMby austinjolley21,Dear avafromkirkcaldy,
Try holding down the power button and the home button at the same time till it restarts and that should resolve the problem.
-Austin Jolley
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Mar 31, 2015 3:07 PMby caloycoi,hello, i have similar problem, after updating my ipad mini 3 (wifi only) to iOs 8.2, i cannot sign in to facetime and iMessage, i tried hard reset, reset network setting, making a new apple id but none works any update on this or apple is having problem with their server regarding signing in to facetime and iMessage?
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Apr 1, 2015 3:27 PMby umair34,Bought a new iPad mini 3 today, I can't login in to iMessage or FaceTime with my Apple ID, so I setup a new Apple id account and same problem,
spoken to to apple got fobbed off 'engineers are looking into it'
iif this don't get sorted in a couple of days then I'm return it...
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Apr 8, 2015 1:32 AMby TNMUK,I Had same problem with my iPad third generation.
I followed the advice of Austin Jolley and when the screen came up again I was prompted to enter my AppleID password for iCloud, which I entered.
OPened message app- put in apple ID (username was already entered) and hey presto it worked. Same for FaceTime.
OBviously it likes es icloud activated first for some reaso!
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Apr 11, 2015 9:23 AMby 'shana,I've been dealing woth Apple about this for almost 3 weeks. The engineers are looking into it. Some of the things I have seen suggested here in various posts have helped some people but not all. There's a post that started in January that has some other things to try
imessage and Facetime sign in activation error iPad ios8.1.2
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Apr 11, 2015 1:12 PMby yourlacerda,Suddenly my grandpa got that message on his iPad 4. Updating from 8.1.1 to 8.2, changing time settings, rebooting, resetting all settings, ect and zillions of prompts - no luck. The only thing worked perfectly - backing up to iCloud -> resetting all content and settings -> restoring iCloud copy.
Best wishes!
