15' Macbook Pro keeps hanging

Question

Level 1

4 points

15' Macbook Pro keeps hanging

My Macbook keeps hanging, it happens every few minutes, sometimes it can happen 3 or 4 times within a minute.

I've used Etrecheck and copied the results below.

Paragon NTFS seems to be a problem, I thought i had already uninstalled it but apparently not. I have tried reinstalling it and then uninstalling it again, but i can't get rid of it. Any ideas?

Also, what is the system launch daemon?

Finally, should i worry that there are 11 errors on the Hard drive. Disk utility says it is fine.

Thanks,

Ben.

EtreCheck version: 2.1.8 (121)

Report generated 28 March 2015 17:22:46 GMT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (15-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 383

Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1440 x 900

AMD Radeon HD 6490M - VRAM: 256 MB

System Software: ℹ️

OS X 10.9.5 (13F1066) - Time since boot: 0:16:55

Disk Information: ℹ️

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 459.00 GB (256.80 GB free) - 11 errors

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.25 GB (13.61 GB free)

MATSHITADVD-R UJ-898

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.2 - SDK 10.4) [Click for support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.2 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.2 - SDK 10.4) [Click for support]

Problem System Launch Agents: ℹ️

[failed] com.paragon.NTFS.notify.plist [Click for support]

[failed] com.paragon.NTFS.vendor.plist [Click for support]

Problem System Launch Daemons: ℹ️

[failed] com.apple.systemstatsd.plist [Click for details]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.paragon.updater.plist [Click for support]

[running] com.seagate.SeagateStorageGauge.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

User Login Items: ℹ️

Dropbox Application (/Applications/Dropbox.app)

ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Time Machine: ℹ️

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 459.00 GB Disk used: 202.20 GB

Destinations:

Time Machine Backups [Local]

Total size: 500.10 GB

Total number of backups: 28

Oldest backup: 2013-02-27 22:24:04 +0000

Last backup: 2015-03-28 16:02:51 +0000

Size of backup disk: Too small

Backup size 500.10 GB < (Disk used 202.20 GB X 3)

Top Processes by CPU: ℹ️

9% Finder

8% WindowServer

4% ScreenSaverEngine

1% com.apple.WebKit.Plugin.64

1% Locum

Top Processes by Memory: ℹ️

146 MB Safari

103 MB ocspd

94 MB mds_stores

86 MB com.apple.WebKit.Plugin.64

86 MB Dock

Virtual Memory Information: ℹ️

4.62 GB Free RAM

2.26 GB Active RAM

447 MB Inactive RAM

1.25 GB Wired RAM

479 MB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Mar 28, 2015, 05:00:39 PM Self test - passed

Posted on Mar 28, 2015 11:09 AM

Reply

Answer 1

John Galt

Level 10

141,132 points

Mar 28, 2015 2:13 PM in response to bencad

Those errors are logged by system.log and are probably correct. The failure may be isolated to the hard disk drive, the cable connecting it to the logic board, or the logic board itself. Have Apple replace the HD, or do it yourself: Genius Bar Reservations

After performing the repair do not reinstall CleanMyMac or anything resembling it, ever again.

Reply

Answer 2

Old Toad

Level 10

207,439 points

Mar 28, 2015 7:34 PM in response to bencad

Finally, should i worry that there are 11 errors on the Hard drive.

Yes. The drive could be failing. First and foremost make sure you have a current backup of your hard drive.

Next, as John pointed out uninstall MacKeeper and keep away from it from now on. Linc Davis posted excellent instructions for removing MacKeeper:

Linc Davis including Apple logo changes for feature 126 Apple image including Apple logo changes for feature 126 Apple image ends here

Mar 20, 2015 8:53 AM

Re: How do I uninstal the Mackeeper from my iMac?

in response to susanfrommapleton

[DocumentBodyStart:69ceddb2-c4fe-4b04-be3c-91348427076e]

"MacKeeper" is a scam with only one useful feature: it deletes itself.

First, back up all data.

Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.

If you have incompletely removed MacKeeper—for example, by dragging the application to the Trash and immediately emptying—then you'll have to reinstall it and start over.

IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.

In the Finder, select

Go ▹ Applications

from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the other functional components of the software will be deleted. Restart the computer and empty the Trash.

☞Quit MacKeeper before dragging it to the Trash.

☞Let MacKeeper delete its other components before you empty the Trash.

☞Don't try to drag MacKeeper from the Dock or the Launchpad to the Trash.

☞Don't try to remove MacKeeper while running in safe mode.

As for the HD errors Boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair the disk several times. Also repair disk permissions. Reboot normally and rerun Etrecheck to check for the HD errors.

Reply

Answer 3

John Galt

Level 10

141,132 points

Mar 28, 2015 7:52 PM in response to Old Toad

OT, there is no indication MacKeeper is installed on Ben's Mac.

CleanMyMac is installed though. It's more difficult to remove because its uninstallation instructions do not work, despite MacPaw's recent claims to the contrary. This has been recently confirmed. Considering the damage it is capable of inflicting, my recommendation is always to erase the affected volume and restore it from the ground up. Since the drive has to be replaced anyway, it's a moot point.

Reply

Answer 4

Old Toad

Level 10

207,439 points

Mar 29, 2015 8:42 AM in response to John Galt

That's what I get for having two topic windows open at the same time. 😊 11 disk errors in one window and MacKeeper in the other. Good call. Thanks.

Reply

Answer 5

Eric Root

Level 10

684,039 points

Mar 29, 2015 8:50 AM in response to bencad

CleanMyMac2 Un-install

After un-installing, run this program to make sure you got all the pieces.

EasyFind – Spotlight Replacement

Reply

Answer 6

bencad Author

Level 1

4 points

Mar 30, 2015 8:17 AM in response to bencad

Thanks for all the advice, I've got rid of Cleanmymac and i've had the hard drive checked at a genius bar, it's definitely faulty so i'm hopefully going to replace it tomorrow, with a SSD drive.

Thanks again.

Reply