'Inexistent' photos using up my iPhone's memory.

Question

Level 1

0 points

'Inexistent' photos using up my iPhone's memory.

First of all, I'm using iPhone 5s 32gb. The content of this iPhone was entirely backed up (using iTunes) from my previous iPhone 4s, including photos, music, apps, etc. I just recently updated it into iOS 8.2 thinking that the update will somehow fix my problem but it didn't.

A week ago my iPhone gave me a warning that I was running low on memory so I thought that I need to delete some photos because I knew the photos are the one that takes up a large amount of my memories. I checked the camera roll and it said that I have around 3000-ish photos and 20~30 videos. So after backing up the photos and videos into my laptop, I deleted most of the pictures and videos manually until the camera roll said that I only have 482 photos and 6 videos. This is where the problem arised.

Apparently even though I've deleted so many photos and videos, I only got like 4gb freed up. I checked the phone's setting under 'about' and 'usage' tab and it stated that I'm still using 10.2gb for photos with 4755 photos and 38 videos. So basically, the info about photos and videos in the setting and in the camera roll doesn't match. It differs by a huge number.

My questions:

1. I wonder what happened?

2. Is it possible that it got something to do with the fact that it was backed up from my previous iPhone?

3. Can someone please explain to me what should I do?

I'm thinking of resetting it completely but if there's another easier alternative I would love to know that.

Thank you very much.

iPhone 5s, iOS 8.2

Posted on Mar 28, 2015 1:23 PM

Reply

Answer 1

brenden dv

Community Specialist

Mar 31, 2015 9:46 AM in response to deenakahara

Hello deenakahara,

I'm sorry to hear you are having these issues with your iPhone. If you are having an issue with a mismatch in the reported storage usage/number of photos on your iPhone, you may want to make sure you have a backup of your data, then try the following troubleshooting steps (the article is aimed at a slightly different issue, but the steps are also helpful for storage reporting issues):

If your device gets stuck during startup

When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:

Make sure that you have iTunes 12 or later on your computer.

Put your device in recovery mode.

When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Sincerely,

- Brenden

Reply