HT204017: About the OS X Yosemite v10.10.1 Update

Learn about About the OS X Yosemite v10.10.1 Update
PomyScott
Level 1 (0 points)

Q: Issues downloading and updating since the update of Yosemite v10.10

Hello I'm hoping someone can help me since downloading the new OS update i haven't been able to update or download through the app store. i can however download through my browser but not the app store. i first noticed when an update came up for iPhoto. I pressed to update then it sat at zero kb and stopped me using the app altogether. i tried deleting the app and redownloading but still nothing. i tried other apps from the app store and still no joy. they just sit at zero kb and do nothing. Someone please help! I contacted online support and they told me to call AppleCare Technical Support Team who was supposed to be open 24/7 and when i called the offices was shut?!?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.2)

Posted on Mar 28, 2015 7:28 PM

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PomyScott

Q: Issues downloading and updating since the update of Yosemite v10.10

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  • by babowa,

    babowa babowa Mar 28, 2015 10:28 PM in response to PomyScott
    Level 7 (32,098 points)
    iPad
    Mar 28, 2015 10:28 PM in response to PomyScott

    Your profile states that you are running 10.10.2 - that is the current version. And your subject article is about the previous version. So, what exactly are you trying to download?

  • by PomyScott,

    PomyScott PomyScott Mar 28, 2015 10:32 PM in response to babowa
    Level 1 (0 points)
    Mar 28, 2015 10:32 PM in response to babowa

    Sorry, I am currently running 10.10.2... anything i try and download or update via app store does not start it will just show an icon and say "Downloading - Zero KB of........." and not change state or download any further i have been able to download music and podcasts in iTunes and also download apps such as the go pro app via safari... just no luck through in app store

  • by babowa,

    babowa babowa Mar 28, 2015 11:03 PM in response to PomyScott
    Level 7 (32,098 points)
    iPad
    Mar 28, 2015 11:03 PM in response to PomyScott

    Have you gotten a notification that an update is available?

     

    Can you see update(s) in your Purchases or Updates section at the app store?

     

    Try to sign out of the app store, quit it with Command + Q, restart the Mac, and then launch it again and sign in.

     

    FWIW, I don't believe tech support is available 24/7.

  • by PomyScott,

    PomyScott PomyScott Mar 28, 2015 11:19 PM in response to babowa
    Level 1 (0 points)
    Mar 28, 2015 11:19 PM in response to babowa

    I did originally get an update notification, so i clicked to update and that made the app unavailable to use as it said it was downloading but it just sat at zero kb. i tried what you suggested with no luck unfortunately. I did read somewhere on this website to delete the app completely and try again but that still didn't work. I tried other apps on the app store after this issue and its exactly the same.

  • by babowa,

    babowa babowa Mar 29, 2015 8:17 AM in response to PomyScott
    Level 7 (32,098 points)
    iPad
    Mar 29, 2015 8:17 AM in response to PomyScott

    That is strange....... did you purchase this Mac new or used?

     

    And, are you by chance using a different/new Apple ID than you used originally for the app store?

  • by Eric Root,

    Eric Root Eric Root Mar 29, 2015 11:29 AM in response to PomyScott
    Level 9 (72,223 points)
    iTunes
    Mar 29, 2015 11:29 AM in response to PomyScott

    Try resetting the App Store and Clearing Cookies.


    Reset       Learned from Old Toad

  • by Lynnex,

    Lynnex Lynnex Mar 29, 2015 8:11 PM in response to PomyScott
    Level 1 (0 points)
    Mar 29, 2015 8:11 PM in response to PomyScott

    I have the exact same problem. I've already tried deleting the app store folder, the updates folder in Library, clearing the caches, and resetting the app store via debug. I'm hesitant to reset the pram - any other advice or should I just take it to the Apple Store?

  • by PomyScott,

    PomyScott PomyScott Mar 29, 2015 10:51 PM in response to Lynnex
    Level 1 (0 points)
    Mar 29, 2015 10:51 PM in response to Lynnex

    Ok so currently on the phone with apple... 30 min in... turns out some how i have updated myself to v10.10.2 which is not officially completed or released? don't tell me how because i have no idea how this happened. because its not officially complete the lady on the phone says this is why my app store isn't working. Just on hold again waiting to talk to someone else to find out how i can resolve everything back to a working order

  • by babowa,

    babowa babowa Mar 29, 2015 11:03 PM in response to PomyScott
    Level 7 (32,098 points)
    iPad
    Mar 29, 2015 11:03 PM in response to PomyScott

    10.10.2 is the currently publicly released version of OS X. Are you referring to something different?

     

    And you are talking to Apple support at this number: 800-275-2273?

  • by PomyScott,

    PomyScott PomyScott Mar 31, 2015 10:55 PM in response to Lynnex
    Level 1 (0 points)
    Mar 31, 2015 10:55 PM in response to Lynnex

    Hi,

    Just want to share what has worked for me. First of all get a hard drive and do a back up of your computer to save photos documents etc just in case! use the app time machine to do this... you may need to format the hard drive like i did (mine was fat32) so that you can use it for the back up. Then go to disk utility click on macintosh then click on repair disk permissions. once done eject from your computer the hard drive then re insert. Restart your computer and upon starting hold command and R. Then click on reinstall OS (you will need internet for this) follow the prompts etc (very simple)... it will download and reinstall the OS. Once done log in to your computer and test out your issues.

    Mine actually failed the first time reinstalling the OS, which when restarted wouldn't do a thing because the OS was gone :O so i restarted the computer held command and R and did the same steps again to have success. Now everything is back to normal and i have stopped cursing apple and back to loving!

     

    Hope this helps for anyone who reads it. Advisable to do the back up first just in case.