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Helpful answers
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Mar 31, 2015 12:22 PM in response to klsygrayby norm123,Hey klsygray,
From how you describe the issue, it sounds more like an installation issue. For those types of issues, take a look at the article below to walk you through updating your version of Windows as well as trying to download iTunes from iTunes website if you are using the Software Update option.
If you can't install or update iTunes for Windows
https://support.apple.com/en-us/HT201454
Take care,
-Norm G.
