iPhone iCloud userid locked - can't reset either

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amrose99 Author

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iPhone iCloud userid locked - can't reset either

Hi

Problem on my iPhone with my iCloud account after changing passwords and Apple-id.

My iCloud username is locked, and I have requested it to be reset. During that process I have 2 options:

1. send to email

2. verification via questions

Ref1: When I tried this, the process stated that an email was sent and that I am to follow the instructions in the mail. Thing is I never recieved any mail on any of my mail accounts I can remember I have.

Ref2: Then I tried option 2, and first thing to enter is your date of birth, I entered that but it wasn't recognized, so I couldn't continue.

Status is now that on my iPhone I'm logged into "iTunes & App Store" with new Apple-id (no problem), but in iCloud where I'm logged in with my old Apple-id I can't logout and I can't change my id either.

And I can't get it reset either.

What do I do now ?

Posted on Mar 29, 2015 1:00 AM

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Answer 1

Mar 29, 2015 4:30 AM in response to amrose99

Welcome to the Apple community.

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.

The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.

Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.

Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.

Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

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