After UK clock change for BST my AppleTV says "Cannot connect to iTunes store"

Question

After UK clock change for BST my AppleTV says "Cannot connect to iTunes store"

My Apple TV, which yesterday was working fine, running latest iOS version, has stopped connecting to the iTunes Store. I just get the message "Cannot connect to iTunes store" and it has only two icons on the home-screen (Computers and Settings).

The AppleTV is connected by Ethernet cable to my BT HomeHub 5 broadband modem. It has an IP address and full set of DNS info, which I have refreshed twice. I have also restarted the Apple TV, without affect. My broadband connection is working fine, as confirmed via my iMac computer. The iTunes store is working on the computer in the iTunes app. Apple's status page lists no issues with Apple TV ( http://www.apple.com/support/systemstatus/ ).

The only thing that appears to have changed is that last night, UK clocks went forward to BST.

This is somewhat annoying, as I was halfway through watching a film rental that I wanted to complete this morning.

Can anyone advise how to get my Apple TV working again?

Apple TV

Posted on Mar 29, 2015 2:18 AM

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Answer 1

Alley_Cat

Level 7

20,548 points

Mar 29, 2015 2:29 AM in response to David Bailey2

AppleTV working fine here after the BST change over (though we forgot and missed a 9am appointment!), can access store, previews etc.

Have you unpowered and restarted your router? (You mention refreshing the connection).

Seeing Computers and Settings only usually means the AppleTV is not connecting to the internet even if it is part of the LAN.

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Answer 2

Mar 29, 2015 4:26 AM in response to Alley_Cat

I disconnected from Ethernet and connected to WiFi on same router instead, and this time the AppleTV was able to connect to the iTunes Store again. Afterwards, I reconnected Ethernet and the previous connection issue resolved. Didn't need to restart router.

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