I want to backup a backup from october. It has a different email and i don't know the password. when i try to recover it says my bday is wrong. when i try to send it to my email, i never get the email.
iPhone 6 Plus, iOS 8.2
Contact applecare to have the password reset. They will verify the account is yours prior to resetting the password.
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH
i figured that. now i have another question. my iCloud had almost 20gb on it. it is showing two different emails like i was saying but on the one i am using, it shows all that backed up data but it wont let me access it. would i need to call them for that as well?
To "Access" the backup, you need to restore the phone to factory settings, and then restore from that iCloud backup. If you don't have the password for that account, you wouldn't be able to restore that backed up data.
yeah, thanks. not the answer i wanted but it was the answer i figured i would get. ill just call them tomorrow. thank you for answering my questions
i have several backups but the one i need is on my other email and i don't know the password. it had a lot of data that i thought i lost. i was excited when i found this backup tonight so i was trying to access it. i don't know why the email is different. it was only a few months ago and i have not changed anything. they will be able to help me though
If you can verify the account is yours, they can assist you in resetting the password.
backup has a different email and i can't get in
